Highlights of our Feature-Rich Contact Center Solution
- Automatic Call Distribution
- Interactive Voice Response
- Integration of Digital Channels
- Preferred Agent Routing
- Last-agent Email Routing
- Customized Reports
- Real-time Display and Bulletins
- Custom Multi-level Dispositions
- Real-time Graphical Dashboard
- Custom Agent Activities
- 24/7 Network Monitoring
- On-demand Scalability
- Geographical Survivability
- Maximum Disaster Preparedness
- Service Provider Integration
- Forecasting and Scheduling
- Multiple Interaction Recordings
- Live Monitor, Whisper, Barge-In
- Agent Coaching and Evaluation
- Real-Time Adherence
THREE Feature Packs (Silver, Gold, Platinum) To Choose From
TIME IS MONEY, INCREASE YOUR SPEED TO MARKET
Adopting smplVoice Contact Center is painless and fast. We have three for you to choose from. You will have a state-of-the-art contact center solution up and running in just a few weeks. Plus, with our ability to rapidly add new services and features, you will have a cutting-edge contact center without any delayed timelines or costly resources.
With Intelligent Skill-Based Routing, you will be able to provide a profitable customer experience every time. You will have the ability to quickly connect callers to agents with the best skills to help them, allowing you to maximize every revenue opportunity.
INCREASE CUSTOMER SATISFACTION & ENHANCE CUSTOMER LOYALTY
With over hundreds of reports at your disposal and the ability to create custom reports, you will be able to get a 360-degree view of your customer interactions and determine why your customers are contacting you. This valuable information will allow you to predict customer behavior and plan accordingly, resulting in increased customer satisfaction and loyalty.
IMPROVE AGENT PRODUCTIVITY
Increase your agents’ ability to provide first-call resolution by ensuring that every agent is following best practices for resolving any customer issue using our flexible workflow agent scripting tools. More productive agents mean you can serve your customer more efficiently and reduce costs.