Cloud Contact Center Features

An abundant list of robust Contact-Center-as-a-Service (CCaaS) features at your fingertips

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Highlights of our Feature-Rich Contact Center Solution

OMNICHANNEL ENABLED

  • Automatic Call Distribution
  • Interactive Voice Response
  • Integration of Digital Channels
  • Preferred Agent Routing
  • Last-agent Email Routing

BUSINESS INTELLIGENCE

  • Customized Reports
  • Real-time Display and Bulletins
  • Custom Multi-level Dispositions
  • Real-time Graphical Dashboard
  • Custom Agent Activities

UNSURPASSED RELIABILITY

  • 24/7 Network Monitoring
  • On-demand Scalability
  • Geographical Survivability
  • Maximum Disaster Preparedness
  • Service Provider Integration

WORKFORCE OPTIMIZATION

  • Forecasting and Scheduling
  • Multiple Interaction Recordings
  • Live Monitor, Whisper, Barge-In
  • Agent Coaching and Evaluation
  • Real-Time Adherence

THREE Feature Packs (Silver, Gold, Platinum) To Choose From

TIME IS MONEY, INCREASE YOUR SPEED TO MARKET

Adopting smplVoice Contact Center is painless and fast. We have three for you to choose from. You will have a state-of-the-art contact center solution up and running in just a few weeks. Plus, with our ability to rapidly add new services and features, you will have a cutting-edge contact center without any delayed timelines or costly resources.

INCREASE REVENUE

With Intelligent Skill-Based Routing, you will be able to provide a profitable customer experience every time. You will have the ability to quickly connect callers to agents with the best skills to help them, allowing you to maximize every revenue opportunity.

INCREASE CUSTOMER SATISFACTION & ENHANCE CUSTOMER LOYALTY

With over hundreds of reports at your disposal and the ability to create custom reports, you will be able to get a 360-degree view of your customer interactions and determine why your customers are contacting you. This valuable information will allow you to predict customer behavior and plan accordingly, resulting in increased customer satisfaction and loyalty.

IMPROVE AGENT PRODUCTIVITY

Increase your agents’ ability to provide first-call resolution by ensuring that every agent is following best practices for resolving any customer issue using our flexible workflow agent scripting tools. More productive agents mean you can serve your customer more efficiently and reduce costs.

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Founded in 1996, smplsolutions® has focused on excellence as a data networking and communications technology company by providing its customers with expert advice, problem-solving resources, creative engineering, and high-quality professional services. The company serves as a one-stop shop for network security, computer networking, cloud solutions, data backup, disaster recovery, access control, video surveillance, fiber, and cabling necessities. Our highly trained technicians, The Tech Team™ are your team of networking and communications experts.

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Testimonials

Some kind words from our clients

Rosella LocatelliCMO - Ferrari of Beverly Hills

Your company provides quality solutions quickly, which has helped our locations communicate and run smoothly. Thank you for your qualitative services.

Robert MaslacCEO - Risk Management Group

The Tech Team™ is a great group of people. They are patient and they are very helpful. Over the last decade, they have really become a part of the Risk Management Group Family.

Kathy LammThe Lamm Agency | Farmers Insurance

I've spoken to nearly all your team members and everyone is very professional and helpful. I appreciate all the ongoing support and look forward to expanding your services as our business grows.

Donna BawolskiHR Manager | Bandai America

I would like to take this opportunity to thank you for all the assistance you and your staff have provided to me over the past 2 and 1/2 years. Everyone at smplsolutions has been and continues to be helpful and prompt..

Tami WilliamsVP, Distributor Sales & Marketing | Williams Furnace Company

Toshiba’s IPedge is a reliable, high-quality IP business telephone system that is affordable, feature- rich and empowers us to provide a higher level of customer service. Toshiba and smplsolutions have exceeded our expectations

Steve7 For All Mankind

We appreciate the friendly and willing help we've received from your team over the years and we're glad we signed up for the full smplsolutions package. The support has been great.

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