Cloud Contact Center Features

An abundant list of robust Contact-Center-as-a-Service (CCaaS) features at your fingertips

Highlights of our Feature-Rich Contact Center Solution

OMNICHANNEL ENABLED

Automatic Call Distribution
Interactive Voice Response
Integration of Digital Channels
Preferred Agent Routing
Last-agent Email Routing

BUSINESS INTELLIGENCE

Customized Reports
Real-time Display and Bulletins
Custom Multi-level Dispositions
Real-time Graphical Dashboard
Custom Agent Activities

UNSURPASSED RELIABILITY

24/7 Network Monitoring
On-demand Scalability
Geographical Survivability
Maximum Disaster Preparedness
Service Provider Integration

WORKFORCE OPTIMIZATION

Forecasting and Scheduling
Multiple Interaction Recordings
Live Monitor, Whisper, Barge-In
Agent Coaching and Evaluation
Real-Time Adherence

THREE Feature Packs (Silver, Gold, Platinum) To Choose From

TIME IS MONEY, INCREASE YOUR SPEED TO MARKET

Adopting smplVoice Contact Center is painless and fast. We have three for you to choose from. You will have a state-of-the-art contact center solution up and running in just a few weeks. Plus, with our ability to rapidly add new services and features, you will have a cutting-edge contact center without any delayed timelines or costly resources.

INCREASE REVENUE

With Intelligent Skill-Based Routing, you will be able to provide a profitable customer experience every time. You will have the ability to quickly connect callers to agents with the best skills to help them, allowing you to maximize every revenue opportunity.

INCREASE CUSTOMER SATISFACTION & ENHANCE CUSTOMER LOYALTY

With over hundreds of reports at your disposal and the ability to create custom reports, you will be able to get a 360-degree view of your customer interactions and determine why your customers are contacting you. This valuable information will allow you to predict customer behavior and plan accordingly, resulting in increased customer satisfaction and loyalty.

IMPROVE AGENT PRODUCTIVITY

Increase your agents’ ability to provide first-call resolution by ensuring that every agent is following best practices for resolving any customer issue using our flexible workflow agent scripting tools. More productive agents mean you can serve your customer more efficiently and reduce costs.

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Powered by smplsolutions

In 1996, we established smplsolutions^® with a focus on delivering excellence in data networking and voice communication technologies. Since then, we have been committed to providing our customers with expert advice, advanced technical problem-solving, innovative engineering, ongoing maintenance/Help Desk, and the highest quality professional consulting services. As a one-stop partner, we offer cyber security, computer networking, vCIO and vCISO consulting services, cloud infrastructure and application hosting solutions, VoIP, backup and disaster recovery solutions, SD-WAN, video surveillance and access control, as well as fiber and low-voltage cabling. Our highly trained technicians, known as The Tech Team, are dedicated IT, VoIP, and cyber experts, always ready to assist you.

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Testimonials

Some kind words from our clients

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Dr Chris CarterPartner - South OC Pediatric Dentistry & Orthodontics
“I have been happy to have the Bigleaf system in my office. We were having trouble using multiple TV's, voice over IP, and the internet all at the same time. Bigleaf has helped solve that problem.”

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Jason BancroftDirector, Information Technology - Patrol One
“We use our phone service in our call center 24x7 / 365 days a year... we are very happy with smplVoice and prefer it over our previous solution. We appreciate all your team does for us, including data cloud backup and Internet aggregation.”

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T.C. EvansDirector of Information Technology - Linc Systems
“In 2018 we took Spectrum VoIP and smplVoice toe-to-toe in feature & cost comparison and smplVoice won. We could not be happier with our decision, your onsite technicians, VoIP service and customer service have been exemplary.”

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Kathy LammThe Lamm Agency | Farmers Insurance
“I've spoken to nearly all your team members and everyone is very professional and helpful. I appreciate all the ongoing support and look forward to expanding your services as our business grows.”

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Robert MaslacCEO - Risk Management Group
“The Tech Team™ is a great group of people. They are patient and they are very helpful. Over the last decade, they have really become a part of the Risk Management Group Family.”

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Rosella LocatelliCMO - Ferrari of Beverly Hills
“Your company provides quality solutions quickly, which has helped our locations communicate and run smoothly. Thank you for your qualitative services.”

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Donna BawolskiHR Manager | Bandai America
“I would like to take this opportunity to thank you for all the assistance you and your staff have provided to me over the past 2 and 1/2 years. Everyone at smplsolutions has been and continues to be helpful and prompt..”

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Tami WilliamsVP, Distributor Sales & Marketing | Williams Furnace Company
“Toshiba’s IPedge is a reliable, high-quality IP business telephone system that is affordable, feature- rich and empowers us to provide a higher level of customer service. Toshiba and smplsolutions have exceeded our expectations”

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Steve7 For All Mankind
“We appreciate the friendly and willing help we've received from your team over the years and we're glad we signed up for the full smplsolutions package. The support has been great.”

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