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Cloud Contact Center Features

An abundant list of robust Contact-Center-as-a-Service (CCaaS) features at your fingertips

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Highlights of our Feature-Rich Contact Center Solution

OMNICHANNEL ENABLED

  • Automatic Call Distribution
  • Interactive Voice Response
  • Integration of Digital Channels
  • Preferred Agent Routing
  • Last-agent Email Routing

BUSINESS INTELLIGENCE

  • Customized Reports
  • Real-time Display and Bulletins
  • Custom Multi-level Dispositions
  • Real-time Graphical Dashboard
  • Custom Agent Activities

UNSURPASSED RELIABILITY

  • 24/7 Network Monitoring
  • On-demand Scalability
  • Geographical Survivability
  • Maximum Disaster Preparedness
  • Service Provider Integration

WORKFORCE OPTIMIZATION

  • Forecasting and Scheduling
  • Multiple Interaction Recordings
  • Live Monitor, Whisper, Barge-In
  • Agent Coaching and Evaluation
  • Real-Time Adherence

THREE Feature Packs (Silver, Gold, Platinum) To Choose From

TIME IS MONEY, INCREASE YOUR SPEED TO MARKET

Adopting smplVoice Contact Center is painless and fast. We have three for you to choose from. You will have a state-of-the-art contact center solution up and running in just a few weeks. Plus, with our ability to rapidly add new services and features, you will have a cutting-edge contact center without any delayed timelines or costly resources.

INCREASE REVENUE

With Intelligent Skill-Based Routing, you will be able to provide a profitable customer experience every time. You will have the ability to quickly connect callers to agents with the best skills to help them, allowing you to maximize every revenue opportunity.

INCREASE CUSTOMER SATISFACTION & ENHANCE CUSTOMER LOYALTY

With over hundreds of reports at your disposal and the ability to create custom reports, you will be able to get a 360-degree view of your customer interactions and determine why your customers are contacting you. This valuable information will allow you to predict customer behavior and plan accordingly, resulting in increased customer satisfaction and loyalty.

IMPROVE AGENT PRODUCTIVITY

Increase your agents’ ability to provide first-call resolution by ensuring that every agent is following best practices for resolving any customer issue using our flexible workflow agent scripting tools. More productive agents mean you can serve your customer more efficiently and reduce costs.

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In 1996, we established smplsolutions® with a focus on delivering excellence in data networking and voice communication technologies. Since then, we have been committed to providing our customers with expert advice, advanced technical problem-solving, innovative engineering, ongoing maintenance/Help Desk, and the highest quality professional consulting services. As a one-stop partner, we offer cyber security, computer networking, vCIO and vCISO consulting services, cloud infrastructure and application hosting solutions, VoIP,  backup and disaster recovery solutions, SD-WAN, video surveillance and access control, as well as fiber and low-voltage cabling. Our highly trained technicians, known as The Tech Team, are dedicated IT, VoIP, and cyber experts, always ready to assist you.

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