Cloud Voice Feature List

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SMPLVOICE BUSINESS SERVICES (MAX UC SOLUTION)
MaX UC is Microsoft’s Metaswitch business UC solution. It is a full-featured UC solution and covers voice, video, IM&P, ACD, and collaboration functions. It is supported by the MaX UC Clients (Accession Application).

ACCOUNT CODES – MANDATORY
Allows classes of outgoing calls (e.g. Long Distance) to require that an account code is entered. Typically used to allow call association with specific client accounts.

ACCOUNT CODES – MANDATORY VALIDATED
Mandatory account codes can be validated against configured permitted values. Allows use of account codes that can be entered as part of the Business Group dialing plan. These account codes are recorded in the AMA CDRs and are validated against the list of codes configured by the Business Group administrator.

ADDITIONAL RECIPIENTS
Allows the subscriber to send a single voice message to more than one recipient.

ADMINISTRATIVE BROADCASTS
Record messages to be played to all users, or a selection of users, when they log into their accounts. Used to announce important events such as maintenance windows.

ADVANCED ALERTING
Allows Alert-Info information to be sent on calls between two SIP phones in a Business Group, allowing the calling phone to specify how the called phone is to be alerted. This feature is typically used for push-to­ talk calls or for customized distinctive ringing.

ALL-CALLS-FORWARDED GREETING
Users may choose to record a separate greeting to be played when unconditional call forwarding is active on the line.

ANNOUNCEMENT ONLY MAILBOX
Plays a greeting but does not allow a message to be deposited.

APPLE NATIVE IPHONE VISUAL VOICEMAIL APPLICATION
Users can use the Native iPhone Visual Voicemail application integrated into the dialer on the iPhone to listen to and delete voice messages. Subscribers can also use the Native iPhone Visual Voicemail application to playback and record a mailbox greeting.

AUDIBLE ALERT
Plays a tone if a message arrives while the subscriber is already logged into the Telephone User Interface (TUI).

AUTOMATIC EASY ATTENDANT
An automated receptionist that is specifically tailored to meet the needs of small businesses:
A customizable schedule allows businesses to define separate menus to be played outside business hours.
Configurable using CommPortal.
Dial by Number – transfer calls based on an extension number input by the caller either at any time, or within a dedicated IVR menu.
Dial by Name – transfer calls based on name rather than extension number – reducing the need for a live receptionist.

AUTOMATIC PREMIUM ATTENDANT
A user-configurable automated receptionist service targeted at your high-value business users. Premium Attendant offers a number of high-end added features, including:
Multi-level menus with intuitive, consistent navigation.
Fine-grained control over scheduling- configure up to ten separate TUls, to be played at different times or on different days.
Configurable option to transfer directly to a voicemail box selected by extension or by name.
The option to upload recordings- for example, provided by a voice talent agency- through CommPortal, as well as recording them over the phone.
Configurable behavior for special keys (* and #) and configurable responses for errors such as bad user input.

AUTOMATIC CALLBACK (AC)
Automatically redials the last outgoing call made by a user.

AUTOMATIC RECALL (AR)
Allows users to return the most recent incoming call. A switch option determines whether the service is a two-stage process (the number of the previous caller is read back to the user, who then has the option of returning the call) or a one-stage process (the call is returned directly without announcing the number).

AUTOPLAY
Subscriber can configure new messages to play immediately upon login to the mailbox, skipping the main menu. Combined with Fast Login and Skip PIN, this enables hands-free message retrieval.

AUTO AR ON BUSY/ AC ON BUSY
Allows users to be called back automatically when a busy user to whom they attempted to return a call using AR or AC becomes free.

BRIDGED/ SHARED LINE APPEARANCE
Allows a Business Group line to be shared by multiple SIP phones.

BUSINESS GROUP
Definition of a logical Hosted IP PBX group for each Hosted IP PBX customer Each Business Group has separately configured options and dialing plan.

BUSINESS GROUP AUTOMATICALLY IDENTIFIED OUTWARD DIALING
Identifies in the AMA CDRs the Business Group line that made a call outside the Business Group.

BUSINESS GROUP DIALING PLAN
Customizable dialing plan per Business Group that encompasses abbreviated intra-Business Group calls, external calls, and feature access codes. For example, some dialing plans require the user to press “9” for external calls; some assume “9”.

BUSINESS GROUP DIRECT INWARD DIALING/
BUSINESS GROUP DIRECT OUTWARD DIALING
Business Group lines can make calls to or receive calls from the PSTN without the intervention of an attendant.

BUSINESS GROUP LINE
Allows user line to be assigned to a particular Business Group.

BUSY GREETING
Users may choose to record a separate greeting to be played when the line is busy.

CALL ACCEPTANCE – SELECTIVE
Accepts calls from specified numbers when Do Not Disturb is enabled.

CALL BARRING (OUTGOING CALL BLOCKING)
Allows users to prevent access to specific types of numbers (for example international or premium-rate calls) from their line.

CALL BARRING – ENHANCED
Allows service providers to configure custom outgoing call categories that the service provider or user can choose to bar.

CALL BARRING – SELECTIVE
Allows users to configure a ‘blacklist’ (for outgoing calls to bar) and ‘safelist’ (for outgoing calls to allow).

CALL COMPLETED ELSEWHERE
Allows a SIP phone to be notified that a call has been answered by another phone directly associated with the Business Group Line. This feature allows the SIP phone to suppress a missed call notification.

CALL FORWARDING – BASIC LINE HUNTING
Allows user to specify a list of numbers for calls to be forwarded to. If the user’s line is busy when a call comes in, these numbers are called in sequence until one is not busy and can accept the call.

CALL FORWARDING – BUSY
Forwards incoming calls to a different number when the dialed number is busy.

CALL FORWARDING – DELAYED
Forwards incoming calls to a different number if the call is not answered within a specified length of time or number of rings.

CALL FORWARDING – FIXED NUMBER VARIANT
Forwards incoming calls to a number that has been predetermined by the user. Enables quick activation/de-activation without entering the destination number each time.

CALL FORWARDING – IVR ACCESS TO
Allows users to change call forwarding settings from their own phone.

CALL FORWARDING – REMOTE
Allows users to have a number provisioned on the Metaswitch MTAS, for which all incoming calls are forwarded to another number (typically off of the MTAS). This service is typically used by businesses that want to have one or more numbers in a particular calling area even though they do not have service in this calling area.

CALL FORWARDING – REMOTE ACCESS TO
Allows users to change call forwarding settings from any location (not just from their own phone).

CALL FORWARDING – SELECTIVE
Forwards incoming calls from numbers selected by the user.

CALL FORWARDING – UNAVAILABLE
Forwards incoming calls to a different number when the dialed number is unavailable, (for example if the telephone is unplugged or has lost power, if a SIP user is not registered or not contactable, or if a target PBX has failed).

CALL FORWARDING – UNCONDITIONAL
Forwards all incoming calls to a different number.

CALL HOLD
Allows user to put a call on hold in order to dial another number, and then switch between the two calls.

CALL JUMP
Use star-codes to transfer incoming or outgoing calls to one of two pre-determined numbers (i.e. mobile).

CALL PARK
Allows users of a Business Group line to put a call on hold so that it can be retrieved at any other Business Group line within the group.

CALL PARK PER-DEPARTMENT ORBIT CODE RANGES
Allows you to configure Call Park Orbit Code Ranges for use by a particular Department within a Business Group. This provides more control over the use of Call Park within Business Groups by ensuring that parked calls can only be accessed by users in the appropriate Department or Departments.

CALL PICKUP
Allows calls to a Business Group line within a preconfigured call pickup group to be answered at any other Business Group line within the call pickup group by dialing a feature code.

CALL RECORDING
Access to recording administration portal from the CommPortal Business Group administrator view.

CALL REJECTION – ANONYMOUS
Automatically rejects all calls from callers who have withheld their number.

CALL REJECTION – SELECTIVE
Rejects calls from specified numbers.

CALL REPORTS
Provides the ability to generate reports that can either be viewed by a Business Group administrator (via CommPortal) ad-hoc or automatically generated based on a specific schedule (Daily, Weekly, Monthly) and emailed to one or more email addresses. The analysis includes heaviest user, frequent callers, most called, missed/unreturned calls, traffic volumes, daily summary, short calls (slam-downs), location/area code analysis.

CALL TRANSFER
Allows users to transfer a call to another number.

CALL WAITING
Informs the user on a busy line that there is another incoming call. The user is then able to put the first call on hold to answer the second call and then switch between the two calls. If the user hangs up on the first call, they receive an immediate ring-back with the second call.

CALL WAITING WITH CALLER ID
As for Call Waiting, but also displays the number and/or name of the new caller.

CALL WAITING – CANCEL
Allows users to disable call waiting for the next outgoing call. Often used when a user is about to make an important call and does not want to be interrupted.

CALLER INFORMATION
If the caller is in the subscriber’s Contact List, displays whether the caller called from their home, office, mobile, or another device.

CALLER NAME AND
CALLER ID ON BUSINESS GROUP LINES
Business users can choose to present personal calling names to their colleagues, while still presenting their company name to the outside world. Or they may choose to present caller ID internally but block caller ID on external calls entirely.

CALLING NAME DELIVERY
Displays the name of the incoming caller before the user answers the call.

CALLING NAME DELIVERY BLOCKING
Calling name delivery may be blocked for each user or on a call-by-call basis as for Calling number delivery.

CALLING NUMBER DELIVERY
Displays the number of the incoming caller before the user answers the call.

CALLING NUMBER DELIVERY BLOCKING
(CALLER ID PRESENTATION RESTRICTION)
Allows withholding of a user’s number. The user can override this on a call-by-call basis by dialing a code before dialing the number.

CLICK-THROUGH TO COMMPORTAL
For users who use an external email system as their primary message aggregation point, this feature allows forwarded messages to also contain links, allowing the user to delete the message or mark it as read without first having to log in to their MetaSphere account. This saves users time by turning these common tasks into one-click operations direct from the email application. Alternatively, a convenient link can take them directly to their CommPortal login page.

COMMON PIN
The user’s PIN number is valid when calling from any of their additional devices.

CROSS-DEVICE REJECTION
Rejecting a call on one SIP phone causes any other phones directly associated with the Business Group Line to stop alerting.

CUSTOMER ORIGINATED TRACE
Traces an offending incoming call immediately after it is received. The user invokes the service by dialing a code, and the service provider traces the call and passes the originating number to the law enforcement agency handling the complaint.

DELETED MESSAGES FOLDER
Users can access the Deleted Messages folder to review and undo message deletions before deleting them permanently. If a user has accidentally deleted a message, they can readily return it from the Deleted folder to their Messages folder using a simple Restore option.
The Deleted Messages folder is equally accessible from other parts of the CommPortal suite:
The CommPortal Voicemail Widget also has a newly Deleted tab, offering full access to messages in the new folder. Again, subscribers can restore messages to return them to their inbox as well as permanently deleting them.

CommPortal Voicemail for iPhone includes a Deleted Messages option, similarly enabling message review or restoration.

CommPortal Assistant users can view the Deleted Messages folder by using the existing menu option to launch CommPortal.

DESTINATION NUMBER
Icons indicate whether the call was received on the subscriber’s landline, fax or a wireless device when the subscriber has multiple phone numbers configured. Hovering over the icon displays the phone number.

DIRECT INWARD DIALING/ DID
DIRECT INWARD SYSTEM ACCESS
External callers can make calls directly to a particular terminal on a PBX without the intervention of an attendant.

DIRECTED CALL PICKUP WITHOUT BARGE IN
Allows users to answer any specific phone within a Business Group.

DISTINCTIVE RINGING – PRIORITY CALL
Enables the user to have a distinctive ring tone for incoming calls from selected numbers. Also includes distinctive tones on Call Waiting for numbers selected for Priority Call.

DISTINCTIVE RINGING INTERNAL/ EXTERNAL
Different ring cadences for calls to a Business Group line from within the Business Group vs. external calls from outside the Business Group.

DO NOT DISTURB (DND)
Allows a user to block their line temporarily to prevent incoming calls. Outgoing calls can still be made as normal, but incoming calls are rejected with an announcement or forwarded account to the user’s Busy Call Forwarding settings.

EMAIL NOTIFICATION
Sends an email to a preconfigured address. The email contains a link to log into CommPortal and hear/ retrieve the message.

EMERGENCY CALL NOTIFICATIONS
Enables email notifications or out-dial announcements to be sent when an outgoing emergency call is made by a Business Group line. For example, a school principal may wish to receive an email notification if any phone within the school dials 911. This would allow the principal to direct emergency services appropriately on arrival at the school.

EXTENDED ABSENCE GREETING
Users may choose to record a separate greeting to be played during extended absences such as holidays and business trips. The extended absence greeting can be turned off and on without the need to re-record it. When turned on, optionally, message deposit may be prohibited.

FAST LOGIN
When calling from their own telephone, the user does not need to enter the telephone number they want to log into. This feature may be disabled by the user if they have multiple mailboxes. User may access the TUI, without first entering the telephone number, from any of the linked devices.

FAX DISPLAY
Via CommPortal, the user can view the fax message on a PC in either TIFF or PDF format or on a mobile device (via MetaSphere Mobile Voicemail).

FAXES EASY ACCESS
Faxes can be downloaded in PDF format, providing a slicker and easier experience for users.

FAX FAVORITE NUMBER
Using the TUI, the user can configure a favorite fax number for rapid access with the fax print feature.

FAX PRINT
Using the TUI or CommPortal, the user can send the fax message to a physical fax machine. MetaSphere dials out to the fax machine and sends the fax.

FIND ME FOLLOW ME (FMFM)
Allows users to specify a list of numbers that are rung whenever their line is called and an order for those numbers. Each number is rung in order (and several numbers can be rung simultaneously) until one of them answers the call, or the list is exhausted.

FMFM – OUTREACH NUMBERS
User may specify one or more outreach numbers to be called in an attempt to locate them, setting the order in which these numbers should be called.

FMFM – RING DURATION
For each outreach number, the user may specify how many times it should ring before moving on to the next number.

FMFM – SIM-RING
User may configure outreach numbers to ring simultaneously. When the call is answered on any line, all lines stop ringing.

FMFM – WEEKLY SCHEDULE
User may configure a weekly schedule for each outreach number, specifying that it should be used only at certain times of day or certain days of the week.

FMFM – CALLER CHALLENGE
Subscriber may require the caller to record their name. When the subscriber answers an outreach call, they can choose to accept the call or to send it to voicemail.

FMFM – CUSTOM GREETING
Using the Telephone User Interface (TUI), the user may record a greeting to be played to the caller, before the attempt to locate the user begins.

FMFM – SUSPEND FMFM
Using the TUI or CommPortal, the user may suspend FMFM and allow all incoming calls to ring the originally-dialed phone.

FORWARD FAX AS EMAIL
Using CommPortal, the user can forward the fax message as an email attachment to their choice of address, either automatically or as required.

FORWARD TO EMAIL
Using CommPortal, the user can forward a voicemail as an email attachment to multiple email addresses, either automatically or as required.

FORWARD TO SECURITY MANAGER
User can forward inappropriate or improper voicemail messages directly to a designated security manager for investigation.

FORWARD VOICEMAIL
After listening to a voicemail, the user can forward it to another user on the same MetaSphere Service Delivery Center.

FUTURE DELIVERY
Schedules the message for delivery at a later time.

GREETING OPTIONS
Using CommPortal or the Telephone User Interface (TUI), the user may choose to use the same greeting for all lines, or may record different greetings for some or all additional lines.

GROUP LISTS
Allows the user to use a short access code for frequently-used groups of recipients.

GROUP MAILBOXES (GMBXS) – SELF-CARE
Using CommPortal or the Telephone User Interface (TUI), the primary user can enable and disable secondary users’ accounts and make configuration changes which affect the group as a whole.

GMBXS – AGGREGATED MWI
When selected, the primary line’s MWI light turns on when there is a message for any of the group’s mailboxes.

GMBXS – INDIVIDUAL ACCESS NUMBERS
When selected, each member of the group account has their own phone number. To callers, it appears that each member has their own phone.

GMBXS – SHARED ACCESS NUMBER
When selected, all members of the group account share a phone number. If a caller to this number is transferred to voicemail, they hear a menu prompt asking them to select the user for whom they would like to leave a message.

GMBXS – COMMUNAL PRIMARY
When selected, for group accounts with a shared access number, allows any group member to access the primary account. Allows creation of a shared “family” mailbox, or a company mailbox any employee can monitor.

GMBXS – INDIVIDUAL QUOTA
When selected, each member of the group account has their own quota. If one user reaches their quota, other members are not affected.

GMBXS – SHARED QUOTA
When selected, all members of the group account share a quota. If the total quota is reached, no member can receive messages until some existing messages are deleted.

GUIDED SETUP
When logging in for the first time, the user is prompted to change their PIN, record their name, and select a greeting.

HEADER FAX PLAYBACK
Using the Telephone User Interface (TUI), the user can hear details of the sender and date and time the fax was received.

HEADER PLAYBACK
User can select whether the date and time of message deposit are played back automatically.

HELPFUL HINTS
Users can listen to a summary of the main features of the TUI.

HOME INTERCOM (REVERTIVE RING)
Provides an intercom service for users with extensions spread across a large site or building.

INTERCOM DIALING
Permits dialing of intra-Business Group calls using dial codes of 1-7 digits (generally configured for 3 or 4 digits). The Business Group Dialing Plan may optionally allow access to non-Business Group lines using Intercom Dialing.

INTERDIGIT TIMING
Distinguishes potentially conflicting dial plan entries based on dial string length. This allows easier configuration of Business Group dialing codes that would otherwise conflict with, for example, the PSTN numbering plan.

INTRA/EXTRA BUSINESS GROUP CUD
Provides the Intra-Business Group intercom dialing code as the CUD for an intra-Business Group call, or the full Directory Number of extra-Business Group calls.

LAST CALLER ID ERASURE
Allows users to erase the last caller ID held by the switch for privacy reasons.

LINE IDENTIFICATION
Reads back the configured Directory Number for the line invoking this service.

LINE – HOTLINE
Provides a preconfigured number that is called as soon as the phone goes off-hook. This is typically used for providing a courtesy line such as, for example, a direct line to a local taxi firm at an airport. When the phone is taken off the hook, instead of receiving a dial tone, the line immediately dials the preconfigured number.

LINE – WARMLINE
Provides a preconfigured number that is called if no numbers are dialed during a configurable time limit (for example, fifteen seconds) after the phone goes off-hook. This can be used by people who may not be able to dial a number reliably without assistance. For example, the outgoing call could be configured to go to a relative or caregiver.

LINE – TEEN LINE
Allows up to 4 Directory Numbers to be assigned to a single user access line. Distinctive ringing cadences are played on incoming calls depending on the called Directory Number. Each Teen Line number can optionally have separate settings for Call Forwarding etc.

LINE STATE MONITORING
Allows a SIP Business Group line to be connected to an attendant console that is then notified with the state of any line (SIP or other) within the same Business Group: Idle, Ringing, Active Call, Do Not Disturb.

LIVE MESSAGE SCREENING (LMS)
Identified by a distinctive ring, allows a subscriber to listen to voicemail messages as they are deposited and break in.

LMS – ONE-WAY MEDIA
Users can listen-in anonymously while a caller leaves a message.

LMS – DISTINCTIVE RING
The system notifies the user via a pulse (analog phone) or other distinctive tone, when a caller is prompted to leave a message.

LMS – AUTO-ANSWER
Users with a SIP phone may choose to have Live Message Screening automatically activate the speakerphone function instead of alerting them via distinctive ring.

LMS – INTERRUPT MESSAGE
Users may choose to connect to the call at anytime while listening-in as the caller leaves a message.

LIVE REPLY
After listening to a voicemail, the user can press a key to call the sender’s line.

LONG-DISTANCE ALERT
Enables the user to have a distinctive ring tone for incoming long-distance calls. This also includes distinctive tones on Call Waiting for long-distance calls.

MAKE SET BUSY
A line within a MADN or MLHG can exclude itself from being called using the Do Not Disturb user call service.

MARK MESSAGE URGENT
Causes the message to play before non-urgent messages (depending on the recipient’s preferences).

MARK MESSAGE PRIVATE
Prevents the recipient from forwarding the message.

MARKETING BROADCASTS
Record marketing messages, for example, to announce new features. These are handled similarly to administrative broadcasts, but users may opt-out of receiving them.

MESSAGE CENTER
Forwards calls to an external voicemail service if they are unanswered or if the user line is busy.

MESSAGE EXPIRY
Old messages are removed from the user’s mailbox and Deleted folder after a configurable time.

MESSAGE PLAYBACK SPEED
User can speed up or slow down message playback via telephone keypad.

MESSAGE QUOTA
Limits the total size of messages which may be deposited in a mailbox, or the total number, or both. Maximum Message Length or Size Limits the length of any individual message, or its size, or both.

MESSAGE WAITING INDICATOR (MWI)
Turns on MWI on the user’s phone. Depending on the phone and switch, this may be a light on the handset, or an interrupted “stutter” dial tone.

MESSAGE WAITING INDICATION
Provides an audible indication (stutter dial-tone) to the user when there are voicemail messages waiting at an external voicemail service.

MESSAGE WAITING INDICATION – VISUAL
Provides a visual indication to the user when there are voicemail messages waiting at an external voicemail service.

MLHG STATISTICS
A service provider can obtain statistics showing the performance of an MLHG (Multiple Line Hunt Group) and individual agents over an extended period of time, and make this information available to business customers.

MOBILE MAILBOX FUSION
Integrate a 3rd. party mobile voicemail service with a Metaswitch mailbox and leverage the complete range of CommPortal interfaces and features to receive and manage them.

MULTI-LINE HUNT GROUP (MLHG)
Allows calls to a Pilot Directory Number to be routed to a free line within the Hunt Group, based on one of a number of algorithms including Round Robin, Longest Idle, Circular, or Linear. Additionally, calls to a busy line within the Hunt Group can optionally be handled in the same way as calls to the Pilot Directory Number. When all lines are busy, incoming calls may be held in a queue.

MUSIC ON HOLD DEPARTMENT-LEVEL
Allows default MOH to be defined on a Department basis.

OFF-PREMISES EXTENSION (OPX)
A facility for making a second user line act as if it is an extension to an existing line. When the main number is called, both that line and the OPX line ring. If both parties answer, they are bridged into the call.

OFF-SWITCH BUSINESS GROUP EXTENSION (OSBGE)
Delivers the ability for enterprise Business Group Admins to add external numbers as contacts to the directory, so that Business Group members can place calls to these off-net destinations by simply dialing their extensions. Incoming calls from these off-switch contacts will show on Max UC Clients (Accession) with their provisioned OSBGE caller name and number. Business Group Admins can use CommPortal Web to bulk import contact names and numbers in CSV format. Additionally, these extensions are exposed via XML phone apps to allow desk phones to display the provisioned OSBGE contact name and number in the directory.

OUTDIAL
Calls a configured number. If the subscriber answers the call, they are invited to log into their mailbox to hear the message. If the subscriber does not answer, the outdial is retried a configurable number of times.

OUTDIAL TO PAGER
Sends a “beep” to a pager accessed by calling a service center number. The subscriber may configure the access number and the digits to dial once connected.

OUT-OF-HOURS GREETING
Users may configure a set of business hours, and record a separate greeting to be played outside of these.

PAGER OVER EMAIL
Sends a message to a numeric or alphanumeric pager through an external email-to-pager gateway.

PAUSE
User can pause or resume TUI or message playback via telephone keypad.

PBX DID CALLING NUMBER OVERRIDE
Allows you to configure a Calling Party Number (CPN) override for PBX Direct Inward Dials (DID), so that calls forwarded within the PBX can show the original Caller ID, rather than the Caller ID of the user who forwarded the call.

PBX DID DEVICE TWINNING
Creates a dummy line in the parent Business Group with a directory number matching the DID number. Call services configured for this dummy line also apply to the PBX DID number. When the dummy line supports SIP, the user can twin SIP devices with the DID number and use these devices for calls.

PBX IN BUSINESS GROUP
One or more PBXs can be included in a Business Group so that users on the PBX can use the Intercom Dialing codes and Short Codes defined for the Business Group, and so that other lines in the Business Group can call the PBX and its Direct Inward Calling Numbers using intercom codes.

PBX LINE
Support for lines that are connected to a PBX system rather than an individual user phone.

PBX LINE· FEATURES
Feature interactions and restrictions are required for PBX lines to avoid accidental misconfiguration.

PBX LINE· MULTIPROTOCOL
Support for PBX connectivity using SIP Trunking, ISDN PRI, T1 CAS, and Analog, with the option to mix protocols to provide additional redundancy or capacity.

PERSONAL GREETING
Instead of using the system greeting, users can record a personal greeting of their choice.

PIN CHANGE
Allows a user to alter the Personal Identification Number they use to secure access to some services, such as remote access to call forwarding.

PLAY MUSIC UNTIL ANSWER
FOR ACD QUEUE AND MLHG QUEUE CALLS
Allows callers to hear music or announcements until the agent answers the call. The caller will not hear ringing.

PRESENTATION NUMBER
(ETSI-style call services only) Allows users to present the number of their choice on their outgoing calls, rather than using the directory number assigned to their line for incoming calls.

REMINDER CALL
Allows users to schedule reminder calls, either once or at regular intervals (for example daily or weekly).

REMINDER CALL CANCEL
Allows users to cancel scheduled reminder calls.

REPLY BY VOICEMAIL
After listening to a voicemail, the user can send a voicemail in reply to another user on the same MetaSphere Service Delivery Center.

RESTRICTION – TOLL RESTRICTION
Disallows long-distance calls from a user line.

RESTRICTION – CODE RESTRICTION
Allows calls to only a specific set of local area codes.

REQUEST DELIVERY REPORT
Notifies the sender when message is delivered to the recipient’s mailbox.

REQUEST READ REPORT
Notifies the sender when recipient listens to the message.

SCREENING LIST EDITING
Allows users to manage the list of Directory Numbers to which a particular call treatment is applied.

SELF-CARE LANGUAGE
Users can select the language used for self-care from a list of pre-configured options. This can be a different language from that played to the user’s callers.

SHARED VOICE AND FAX NUMBERS
Users can also receive faxes through any of their existing numbers – without the need for either a personal fax machine or a dedicated fax number. Once a call has been forwarded to voicemail, MetaSphere automatically detects the presence of fax tones, and triggers fax processing if required. Best suited for occasional users who know when a fax is expected and can let it ring through to voicemail.

SHORTCODES (FOR GROUP SPEED DIALING)
Permits the use of shortcodes from 1-7 digits (generally configured for 3 or 4 digits) that are specific to the Business Group, which can be used to access external numbers or as substitutes for standard access codes.

SIMULATED FACILITY GROUPS
Business Groups can be configured with limits for the total number of externally routed calls (incoming and outgoing), and separate limits for incoming calls and outgoing calls.

SIMULTANEOUS RING (SIMRING)
Allows users to specify a list of numbers that are rung (in addition to their own number) whenever their line is called. Any of the numbers that are rung can answer the call.

SINGLE MAILBOX
Messages left for any of the numbers are deposited in a single mailbox. The user may hear all their messages by logging in from any of their devices.

SKIP PIN
When calling from their own telephone, the user does not need to enter a PIN.

SMPP
Turns on the message-waiting indicator on a mobile phone by sending a special-format SMS message through an external SMS gateway.

SPECIAL INTERCEPT ANNOUNCEMENTS
Allows calls to or within a Business Group that are blocked, for example, because the Business Group line dialed is currently not in service, to be directed to a specific announcement.

SPEED CALLING (1 DIGIT)
Allows users to call frequently used numbers by dialing a one-digit shortcode.

SPEED CALLING (2 DIGIT)
Allows users to call frequently used numbers by dialing a two-digit shortcode.

SPOKEN NAME
users can record their own names, to be substituted for their phone numbers in the system greeting.

TELEPHONE USER INTERFACE BRANDING
Allows you to brand the TUI presented to your users by replacing prompts and announcements with your own recordings. Also allows you to run multiple TUI customizations concurrently.

THREE-WAY CALLING
Allows users to talk to two people in different locations at the same time.

THREE-WAY CALLING RINGBACK
If the user hangs up after setting up the second leg of a three-way call, they receive an immediate ring-back and are connected to the first party (still on hold).

TIME ZONE SELECTION
user can configure a preferred time zone, from a list of pre-configured options.

TRANSFER TO ATTENDANT
Transfers to a configured attendant (operator) number, instead of leaving a voicemail. The destination can be configured at a Business Group, Department, or individual user scopes.

TRANSFER TO CALL ROUTER
Transfer the call to another call router, enabling a simple multi-level TUI hierarchy.

TRANSFER TO NUMBER
Transfer the call to a number specified by the menu option. This number need not belong to a MetaSphere subscriber.

TRANSFER TO OPERATOR
Transfer the call to the operator (receptionist) number associated with the call router. The special key O always selects this option, if an operator number is configured for the call router.

TWINNING
Allows a user to twin multiple SIP devices with their primary line, even if the primary line is analog instead of SIP. When devices are twinned together, outgoing calls from any device appear to come from the same user, and incoming calls to the user ring all of the twinned devices simultaneously.

VIRTUAL FAX LINE
Configure the userer with a dedicated number hosting a virtual fax machine. Third parties may send faxes to this number as they would to a normal fax line.

VOICEMAIL SPEECH-TO-TEXT
Allows voicemail messages to be transcribed into text and read across all CommPortal’s graphical interfaces, including CommPortal Web, CommPortal Assistant, and CommPortal Voicemail for mobile phones.

VOLUME CONTROL
Users can increase or decrease volume using the telephone keypad.

WITHHOLD IDENTITY
If a user withholds identity when dialing into the TUI, their identity is withheld in any voicemails they send (even though they are logged in).

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Rosella LocatelliCMO - Ferrari of Beverly Hills

Your company provides quality solutions quickly, which has helped our locations communicate and run smoothly. Thank you for your qualitative services.

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The Tech Team™ is a great group of people. They are patient and they are very helpful. Over the last decade, they have really become a part of the Risk Management Group Family.

Kathy LammThe Lamm Agency | Farmers Insurance

I've spoken to nearly all your team members and everyone is very professional and helpful. I appreciate all the ongoing support and look forward to expanding your services as our business grows.

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