Question 1

What is an auto attendant and how does it route calls?

Accepted Answer

An auto attendant is an automated digital receptionist, sometimes called an IVR, that answers inbound calls and routes each caller to the right department, employee, or voice mailbox. With smplVoice, callers hear a professional menu and are directed exactly where they need to go without a live operator. It ensures every call is answered instantly and handled consistently, even during busy periods or after hours.

Question 2

How do I set up and manage my auto attendant menu?

Accepted Answer

With smplVoice you can manage your auto attendant either by phone or through an easy-to-use web portal, so you control greetings, menu options, and routing rules yourself. You can update menus for holidays, business hours, or new departments in minutes. When you first get started, our Boots on the Ground technicians provide onsite one-on-one training so your team knows exactly how to configure it.

Question 3

Can an auto attendant route callers to specific departments and employees?

Accepted Answer

Yes, the smplVoice auto attendant lets you build menus that send callers to a specific department, an individual employee's extension, or directly to a voice mailbox. You define the options callers hear and where each keypress leads. This directs sales, support, and billing calls to the right place automatically, reducing transfers and hold times.

Question 4

Does a digital receptionist help answer calls after business hours?

Accepted Answer

Absolutely. A smplVoice auto attendant works around the clock, so after-hours callers still hear a professional greeting and can reach voicemail or an on-call department. You can configure different menus for business hours, evenings, weekends, and holidays. Because it runs on a platform with 99.999% uptime, your digital receptionist is always on duty.

Question 5

What's the difference between an auto attendant and an IVR?

Accepted Answer

The terms are often used interchangeably, and the smplVoice auto attendant acts as your IVR-style automated receptionist that greets callers and routes them by menu selection. It handles the front-door call experience, answering, presenting options, and directing callers to the right person or department. It gives even a small business the polished, professional call handling of a much larger company.

Question 6

Can I record custom greetings for my auto attendant?

Accepted Answer

Yes, smplVoice lets you set custom greetings and menu prompts for your auto attendant so callers hear messaging that reflects your brand and business hours. You can update these greetings anytime through the web portal or by phone. For help getting your menus and greetings just right, The Tech Team is available at (800) 943-7675.

Question 7

Is an auto attendant included with a smplVoice cloud phone system?

Accepted Answer

The auto attendant is part of the enterprise-grade feature set available on the smplVoice cloud voice platform, giving your business professional call routing without extra hardware. As a Microsoft Partner serving businesses since 1996, smplVoice makes big-business features accessible to companies of any size. Contact sales@smplsolutions.com to learn how to add an auto attendant to your phone system.

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