Boots on the Ground
smplVoice is provided by smplsolutions, a full-service IT expert since 1996. Unlike most voice providers of today, smplsolutions is a Microsoft Partner, has been in business for over 25 years, and has physical field technicians with company trucks who perform onsite installation for every customer.
Are you tired of all the other voice providers who are merely a toll free number, a fancy website, and a slick salesman on the phone who says “no we don’t have field installers, but don’t worry this is easy as pie, we will just ship you the phones and you set everything up. Trust me… (so i can get my commission)”?
At smplsolutions we have “Boots on the Ground” – our expert technicians do the physical installation and do the in-person, one-on-one training. And our Clients range from small and midsize, to large national publicly traded companies.
Our service offering and performance is substantially superior to other hosted VoIP providers. We deliver complete turnkey solutions with proactive equipment monitoring and excellent customer service. Most hosted VoIP providers only ship phones, an installation guide, and a customer care number to call when problems arise. smplsolutions provides onsite consultations, custom solution designs, remote configuration of hardware, placement of phones on desks, onsite training, onsite and remote technical support, and maintenance for every phone we deploy.
Fully Redundant Carrier Platform
smplVoice is built on Metaswitch (owned and backed by Microsoft), a fully hardware redundant and fully geo-redundant, carrier class platform with 99.999% uptime. smplVoice delivers high quality-of-service with an unparalleled customer experience. If your company has remote sites or out of state work-from-home employees, smplsolutions can deliver hosted VoIP services nationwide. For over 25 years we have extended the same level of premium customer service through a trusted, nationwide network of fulfillment partners, regardless of service location.
No Johnny-Come-Lately
20 years of hands-on experience accumulates knowledge. We all refer to someone as a “Johnny-come-lately” if they get involved in an activity after it has been happening or has existed for a long time and therefore have little knowledge or experience. Not so for smplsolutions! smplsolutions was a VERY early adopter of Voice over IP (VoIP) phone solutions. In fact smplsolutions was one of the first adopters of the use of VoIP in 2001, over 20 years ago, when smplsolutions became a reseller and installer of GoBeam. GoBeam was a VoIP solution, which through the use of specialized gateways, could provide VoIP service and still use a Toshiba DKT digital phone at the customers site. Smplsolutions has been doing VoIP for over 20 years, there are very few vendors who can compete with our timeline of knowledge. For those who would like to see a blast from the past, click the link here and enjoy a GoBeam powerpoint sales presentation from 2001.
