Skip to main content

What Makes Us Different

A Hosted PBX solution - Not Just Better, but Different

Boots on the Ground

smplVoice is provided by smplsolutions, a full-service IT expert since 1996. Unlike most voice providers of today, smplsolutions is a Microsoft Partner, has been in business for over 25 years, and has physical field technicians with company trucks who perform onsite installation for every customer.

Are you tired of all the other voice providers who are merely a toll free number, a fancy website, and a slick salesman on the phone who says “no we don’t have field installers, but don’t worry this is easy as pie, we will just ship you the phones and you set everything up. Trust me… (so i can get my commission)”?

At smplsolutions we have “Boots on the Ground” – our expert technicians do the physical installation and do the in-person, one-on-one training. And our Clients range from small and midsize, to large national publicly traded companies.

Our service offering and performance is substantially superior to other hosted VoIP providers. We deliver complete turnkey solutions with proactive equipment monitoring and excellent customer service. Most hosted VoIP providers only ship phones, an installation guide, and a customer care number to call when problems arise. smplsolutions provides onsite consultations, custom solution designs, remote configuration of hardware, placement of phones on desks, onsite training, onsite and remote technical support, and maintenance for every phone we deploy.

Fully Redundant Carrier Platform

smplVoice is built on Metaswitch (owned and backed by Microsoft), a fully hardware redundant and fully geo-redundant, carrier class platform with 99.999% uptime. smplVoice delivers high quality-of-service with an unparalleled customer experience. If your company has remote sites or out of state work-from-home employees, smplsolutions can deliver hosted VoIP services nationwide. For over 25 years we have extended the same level of premium customer service through a trusted, nationwide network of fulfillment partners, regardless of service location.

No Johnny-Come-Lately

20 years of hands-on experience accumulates knowledge. We all refer to someone as a “Johnny-come-lately” if they get involved in an activity after it has been happening or has existed for a long time and therefore have little knowledge or experience. Not so for smplsolutions! smplsolutions was a VERY early adopter of Voice over IP (VoIP) phone solutions. In fact smplsolutions was one of the first adopters of the use of VoIP in 2001, over 20 years ago, when smplsolutions became a reseller and installer of GoBeam. GoBeam was a VoIP solution, which through the use of specialized gateways, could provide VoIP service and still use a Toshiba DKT digital phone at the customers site. Smplsolutions has been doing VoIP for over 20 years, there are very few vendors who can compete with our timeline of knowledge. For those who would like to see a blast from the past, click the link here and enjoy a GoBeam powerpoint sales presentation from 2001.


Some kind words from our clients

Dr Chris CarterPartner - South OC Pediatric Dentistry & Orthodontics

I have been happy to have the Bigleaf system in my office. We were having trouble using multiple TV's, voice over IP, and the internet all at the same time. Bigleaf has helped solve that problem.

Jason BancroftDirector, Information Technology - Patrol One

We use our phone service in our call center 24x7 / 365 days a year... we are very happy with smplVoice and prefer it over our previous solution. We appreciate all your team does for us, including data cloud backup and Internet aggregation.

T.C. EvansDirector of Information Technology - Linc Systems

In 2018 we took Spectrum VoIP and smplVoice toe-to-toe in feature & cost comparison and smplVoice won. We could not be happier with our decision, your onsite technicians, VoIP service and customer service have been exemplary.

Kathy LammThe Lamm Agency | Farmers Insurance

I've spoken to nearly all your team members and everyone is very professional and helpful. I appreciate all the ongoing support and look forward to expanding your services as our business grows.

Robert MaslacCEO - Risk Management Group

The Tech Team™ is a great group of people. They are patient and they are very helpful. Over the last decade, they have really become a part of the Risk Management Group Family.

Rosella LocatelliCMO - Ferrari of Beverly Hills

Your company provides quality solutions quickly, which has helped our locations communicate and run smoothly. Thank you for your qualitative services.

Donna BawolskiHR Manager | Bandai America

I would like to take this opportunity to thank you for all the assistance you and your staff have provided to me over the past 2 and 1/2 years. Everyone at smplsolutions has been and continues to be helpful and prompt..

Tami WilliamsVP, Distributor Sales & Marketing | Williams Furnace Company

Toshiba’s IPedge is a reliable, high-quality IP business telephone system that is affordable, feature- rich and empowers us to provide a higher level of customer service. Toshiba and smplsolutions have exceeded our expectations

Steve7 For All Mankind

We appreciate the friendly and willing help we've received from your team over the years and we're glad we signed up for the full smplsolutions package. The support has been great.

Our Partners

Need a custom voice solution?