Customer experience – the total customer interaction with your company – is a primary combat zone for competitors in a service economy. Businesses like yours want ways to stand above the competition and make their interactions with customers faster and frictionless. Our smplVoice cloud CRM (Customer Relationship Management) integrations provide both.
Running a hospitality business comes with its own set of demands, complexities and challenges. Moving your communications to the cloud allows you to focus on delivering hospitality while improving productivity, automating guest services and maximizing revenue.
Microsoft Teams Integration
Our Direct Routing service transforms your Microsoft Teams application into an advanced business phone system, so you can make and take calls with external customers or vendors from the same Teams workspace you use for collaboration.
Do you have old legacy Toshiba on-premise phone systems like the CIX or the IPedge? If you do and you want to add or start to migrate to the cloud, we have developed a custom integration between Toshiba and our smplVoice. You don’t have to throw out your Toshiba, we can help you make, receive and transfer calls back and forth between your legacy Toshiba and our cloud PBX smplVoice.
Need a custom integration solution?
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Founded in 1996, smplsolutions® has focused on excellence as a data networking and communications technology company by providing its customers with expert advice, problem-solving resources, creative engineering, and high-quality professional services. The company serves as a one-stop shop for network security, computer networking, hosted PBX, cloud solutions, data backup, disaster recovery, video surveillance, fiber, and cabling necessities. Our highly trained technicians, The Tech Team are your team of networking and communications experts.
Some kind words from our clients
Dr Chris CarterPartner - South OC Pediatric Dentistry & Orthodontics
“I have been happy to have the Bigleaf system in my office. We were having trouble using multiple TV's, voice over IP, and the internet all at the same time. Bigleaf has helped solve that problem.”
Jason BancroftDirector, Information Technology - Patrol One
“We use our phone service in our call center 24x7 / 365 days a year... we are very happy with smplVoice and prefer it over our previous solution. We appreciate all your team does for us, including data cloud backup and Internet aggregation.”
T.C. EvansDirector of Information Technology - Linc Systems
“In 2018 we took Spectrum VoIP and smplVoice toe-to-toe in feature & cost comparison and smplVoice won. We could not be happier with our decision, your onsite technicians, VoIP service and customer service have been exemplary.”
Kathy LammThe Lamm Agency | Farmers Insurance
“I've spoken to nearly all your team members and everyone is very professional and helpful. I appreciate all the ongoing support and look forward to expanding your services as our business grows.”
Robert MaslacCEO - Risk Management Group
“The Tech Team™ is a great group of people. They are patient and they are very helpful. Over the last decade, they have really become a part of the Risk Management Group Family.”
Rosella LocatelliCMO - Ferrari of Beverly Hills
“Your company provides quality solutions quickly, which has helped our locations communicate and run smoothly. Thank you for your qualitative services.”
Donna BawolskiHR Manager | Bandai America
“I would like to take this opportunity to thank you for all the assistance you and your staff have provided to me over the past 2 and 1/2 years. Everyone at smplsolutions has been and continues to be helpful and prompt..”
Tami WilliamsVP, Distributor Sales & Marketing | Williams Furnace Company
“Toshiba’s IPedge is a reliable, high-quality IP business telephone system that is affordable, feature- rich and empowers us to provide a higher level of customer service. Toshiba and smplsolutions have exceeded our expectations”
Steve7 For All Mankind
“We appreciate the friendly and willing help we've received from your team over the years and we're glad we signed up for the full smplsolutions package. The support has been great.”