Call Reports and Analytics

Turn What You “Don’t Know” into What you “Do” Know

When a prospect or customer gets in touch with your business over the phone, they want answers to their questions without any delay. Nearly 9 out of 10 people say their biggest gripe is not getting a human on the phone when they call for customer service. Plus, inbound calls are 10-15 times more likely to convert to revenue than web leads and form completions. Use call analytics to improve your business in more ways than one.

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Founded in 1996, smplsolutions^® has focused on excellence as a data networking and communications technology company by providing its customers with expert advice, problem-solving resources, creative engineering, and high-quality professional services. The company serves as a one-stop shop for network security, computer networking, cloud solutions, data backup, disaster recovery, access control, video surveillance, fiber, and cabling necessities. Our highly trained technicians, The Tech Team™ are your team of networking and communications experts.

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Testimonials

Some kind words from our clients

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Rosella LocatelliCMO - Ferrari of Beverly Hills
“Your company provides quality solutions quickly, which has helped our locations communicate and run smoothly. Thank you for your qualitative services.”

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Robert MaslacCEO - Risk Management Group
“The Tech Team™ is a great group of people. They are patient and they are very helpful. Over the last decade, they have really become a part of the Risk Management Group Family.”

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Kathy LammThe Lamm Agency | Farmers Insurance
“I've spoken to nearly all your team members and everyone is very professional and helpful. I appreciate all the ongoing support and look forward to expanding your services as our business grows.”

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Donna BawolskiHR Manager | Bandai America
“I would like to take this opportunity to thank you for all the assistance you and your staff have provided to me over the past 2 and 1/2 years. Everyone at smplsolutions has been and continues to be helpful and prompt..”

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Tami WilliamsVP, Distributor Sales & Marketing | Williams Furnace Company
“Toshiba’s IPedge is a reliable, high-quality IP business telephone system that is affordable, feature- rich and empowers us to provide a higher level of customer service. Toshiba and smplsolutions have exceeded our expectations”

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Steve7 For All Mankind
“We appreciate the friendly and willing help we've received from your team over the years and we're glad we signed up for the full smplsolutions package. The support has been great.”

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