When a prospect or customer gets in touch with your business over the phone, they want answers to their questions without any delay. Nearly 9 out of 10 people say their biggest gripe is not getting a human on the phone when they call for customer service. Plus, inbound calls are 10-15 times more likely to convert to revenue than web leads and form completions. Use call analytics to improve your business in more ways than one.
Call Reports and Analytics
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Founded in 1996, smplsolutions® has focused on excellence as a data networking and communications technology company by providing its customers with expert advice, problem-solving resources, creative engineering, and high-quality professional services. The company serves as a one-stop shop for network security, computer networking, hosted PBX, cloud solutions, data backup, disaster recovery, video surveillance, fiber, and cabling necessities. Our highly trained technicians, The Tech Team are your team of networking and communications experts.
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