Cloud Contact Center Outbound Notifications

Build Your Customer Relationship With a Second or Third ‘Touch’

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HARNESS THE POWER OF PROACTIVE NOTIFICATIONS

Following up with customers after a call or reaching out proactively can be as crucial as promptly dealing with inbound interactions. Our Outbound Notification feature enables you to send outbound voice, SMS texting, and email notifications so you can contact your customers using their preferred method of communication – or choose the most appropriate one.

BEYOND SCHEDULING

Outbound notification is not just for scheduling. It can be used for upselling, collections, promotions, customer surveys, collections, and more to help your contact center deliver best-in-class results in any industry.

TOP FEATURES

  • Support for voice, SMS texting, and email
  • Easy-to-use customizable and data-driven campaigns
  • Buildable library of notification templates
  • Highly scalable
  • Tightly integrated with contact center features
  • Live dashboard reporting on campaign status
  • Ability to export reporting on completed campaigns
  • Text-to-speech voice notifications in six “voices” with English, French, and Spanish language options

VERTICAL USE CASES

  • Health Care: Appointment Reminders
  • Retail/B2C: Deliveries, Surveys, Promotions, Collections
  • Real Estate: Open Houses, Visits
  • Travel/Hospitality: Travel Date Reminders, Reservations, Orders
  • Services: Installation Notifications
  • Banking: Account Balance, Payments
  • Utilities: Robocall Activity, Outages, Updates
  • Education: General Notices, Information
  • SMB: Promotional Offers, Marketing
  • Transportation: Pickup Reminders, Scheduling

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Founded in 1996, smplsolutions® has focused on excellence as a data networking and communications technology company by providing its customers with expert advice, problem-solving resources, creative engineering, and high-quality professional services. The company serves as a one-stop shop for network security, computer networking, cloud solutions, data backup, disaster recovery, access control, video surveillance, fiber, and cabling necessities. Our highly trained technicians, The Tech Team™ are your team of networking and communications experts.

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Testimonials

Some kind words from our clients

Rosella LocatelliCMO - Ferrari of Beverly Hills

Your company provides quality solutions quickly, which has helped our locations communicate and run smoothly. Thank you for your qualitative services.

Robert MaslacCEO - Risk Management Group

The Tech Team™ is a great group of people. They are patient and they are very helpful. Over the last decade, they have really become a part of the Risk Management Group Family.

Kathy LammThe Lamm Agency | Farmers Insurance

I've spoken to nearly all your team members and everyone is very professional and helpful. I appreciate all the ongoing support and look forward to expanding your services as our business grows.

Donna BawolskiHR Manager | Bandai America

I would like to take this opportunity to thank you for all the assistance you and your staff have provided to me over the past 2 and 1/2 years. Everyone at smplsolutions has been and continues to be helpful and prompt..

Tami WilliamsVP, Distributor Sales & Marketing | Williams Furnace Company

Toshiba’s IPedge is a reliable, high-quality IP business telephone system that is affordable, feature- rich and empowers us to provide a higher level of customer service. Toshiba and smplsolutions have exceeded our expectations

Steve7 For All Mankind

We appreciate the friendly and willing help we've received from your team over the years and we're glad we signed up for the full smplsolutions package. The support has been great.

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