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Cloud Contact Center Outbound Notifications

Build Your Customer Relationship With a Second or Third ‘Touch’

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HARNESS THE POWER OF PROACTIVE NOTIFICATIONS

Following up with customers after a call or reaching out proactively can be as crucial as promptly dealing with inbound interactions. Our Outbound Notification feature enables you to send outbound voice, SMS texting, and email notifications so you can contact your customers using their preferred method of communication – or choose the most appropriate one.

BEYOND SCHEDULING

Outbound notification is not just for scheduling. It can be used for upselling, collections, promotions, customer surveys, collections, and more to help your contact center deliver best-in-class results in any industry.

TOP FEATURES

  • Support for voice, SMS texting, and email
  • Easy-to-use customizable and data-driven campaigns
  • Buildable library of notification templates
  • Highly scalable
  • Tightly integrated with contact center features
  • Live dashboard reporting on campaign status
  • Ability to export reporting on completed campaigns
  • Text-to-speech voice notifications in six “voices” with English, French, and Spanish language options

VERTICAL USE CASES

  • Health Care: Appointment Reminders
  • Retail/B2C: Deliveries, Surveys, Promotions, Collections
  • Real Estate: Open Houses, Visits
  • Travel/Hospitality: Travel Date Reminders, Reservations, Orders
  • Services: Installation Notifications
  • Banking: Account Balance, Payments
  • Utilities: Robocall Activity, Outages, Updates
  • Education: General Notices, Information
  • SMB: Promotional Offers, Marketing
  • Transportation: Pickup Reminders, Scheduling

Need a custom voice solution?

Powered by smplsolutions

In 1996, we established smplsolutions® with a focus on delivering excellence in data networking and voice communication technologies. Since then, we have been committed to providing our customers with expert advice, advanced technical problem-solving, innovative engineering, ongoing maintenance/Help Desk, and the highest quality professional consulting services. As a one-stop partner, we offer cyber security, computer networking, vCIO and vCISO consulting services, cloud infrastructure and application hosting solutions, VoIP,  backup and disaster recovery solutions, SD-WAN, video surveillance and access control, as well as fiber and low-voltage cabling. Our highly trained technicians, known as The Tech Team, are dedicated IT, VoIP, and cyber experts, always ready to assist you.

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Testimonials

Some kind words from our clients

Dr Chris CarterPartner - South OC Pediatric Dentistry & Orthodontics

I have been happy to have the Bigleaf system in my office. We were having trouble using multiple TV's, voice over IP, and the internet all at the same time. Bigleaf has helped solve that problem.

Jason BancroftDirector, Information Technology - Patrol One

We use our phone service in our call center 24x7 / 365 days a year... we are very happy with smplVoice and prefer it over our previous solution. We appreciate all your team does for us, including data cloud backup and Internet aggregation.

T.C. EvansDirector of Information Technology - Linc Systems

In 2018 we took Spectrum VoIP and smplVoice toe-to-toe in feature & cost comparison and smplVoice won. We could not be happier with our decision, your onsite technicians, VoIP service and customer service have been exemplary.

Kathy LammThe Lamm Agency | Farmers Insurance

I've spoken to nearly all your team members and everyone is very professional and helpful. I appreciate all the ongoing support and look forward to expanding your services as our business grows.

Robert MaslacCEO - Risk Management Group

The Tech Team™ is a great group of people. They are patient and they are very helpful. Over the last decade, they have really become a part of the Risk Management Group Family.

Rosella LocatelliCMO - Ferrari of Beverly Hills

Your company provides quality solutions quickly, which has helped our locations communicate and run smoothly. Thank you for your qualitative services.

Donna BawolskiHR Manager | Bandai America

I would like to take this opportunity to thank you for all the assistance you and your staff have provided to me over the past 2 and 1/2 years. Everyone at smplsolutions has been and continues to be helpful and prompt..

Tami WilliamsVP, Distributor Sales & Marketing | Williams Furnace Company

Toshiba’s IPedge is a reliable, high-quality IP business telephone system that is affordable, feature- rich and empowers us to provide a higher level of customer service. Toshiba and smplsolutions have exceeded our expectations

Steve7 For All Mankind

We appreciate the friendly and willing help we've received from your team over the years and we're glad we signed up for the full smplsolutions package. The support has been great.

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