Contact Center
Cloud Contact Center Outbound Notifications
Build Your Customer Relationship With a Second or Third ‘Touch’
Harness the Power of Proactive Notifications
Following up with customers after a call or reaching out proactively can be as crucial as promptly dealing with inbound interactions. Our Outbound Notification feature enables you to send outbound voice, SMS texting, and email notifications so you can contact your customers using their preferred method of communication – or choose the most appropriate one.
Beyond Scheduling
Outbound notification is not just for scheduling. It can be used for upselling, collections, promotions, customer surveys, collections, and more to help your contact center deliver best-in-class results in any industry.
Top Features
Support for voice, SMS texting, and email
Easy-to-use customizable and data-driven campaigns
Buildable library of notification templates
Highly scalable
Tightly integrated with contact center features
Live dashboard reporting on campaign status
Ability to export reporting on completed campaigns
Text-to-speech voice notifications in six “voices” with English, French, and Spanish language options
Vertical Use Cases
Health Care: Appointment Reminders
Retail/B2C: Deliveries, Surveys, Promotions, Collections
Real Estate: Open Houses, Visits
Travel/Hospitality: Travel Date Reminders, Reservations, Orders
Services: Installation Notifications
Banking: Account Balance, Payments
Utilities: Robocall Activity, Outages, Updates
Education: General Notices, Information
SMB: Promotional Offers, Marketing
Transportation: Pickup Reminders, Scheduling
Talk to a voice specialist
Tell us a little about your business and a voice specialist will reach out to talk it through.
- A plan built around how your team actually works
- Help moving your existing phone numbers
- Setup and ongoing support from The Tech Team™
FAQ
Frequently Asked Questions
Everything you need to know. Can’t find an answer? The Tech Team™ is here to help.
Powered by smplsolutions
In 1996, we established smplsolutions® with a focus on delivering excellence in data networking and voice communication technologies. Since then, we have been committed to providing our customers with expert advice, advanced technical problem-solving, innovative engineering, ongoing maintenance/Help Desk, and the highest quality professional consulting services. As a one-stop partner, we offer cyber security, computer networking, vCIO and vCISO consulting services, cloud infrastructure and application hosting solutions, VoIP, backup and disaster recovery solutions, SD-WAN, video surveillance and access control, as well as fiber and low-voltage cabling. Our highly trained technicians, known as The Tech Team, are dedicated IT, VoIP, and cyber experts, always ready to assist you.
Our Partners
Best-in-class technology from the industry’s most trusted names.
Need a custom voice solution?
Talk to a voice specialist and get a solution built around your business.