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Cloud Contact Center Outbound Notifications

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HARNESS THE POWER OF PROACTIVE NOTIFICATIONS

Following up with customers after a call or reaching out proactively can be as crucial as promptly dealing with inbound interactions. Our Outbound Notification feature enables you to send outbound voice, SMS texting, and email notifications so you can contact your customers using their preferred method of communication – or choose the most appropriate one.

BEYOND SCHEDULING

Outbound notification is not just for scheduling. It can be used for upselling, collections, promotions, customer surveys, collections, and more to help your contact center deliver best-in-class results in any industry.

TOP FEATURES

  • Support for voice, SMS texting, and email
  • Easy-to-use customizable and data-driven campaigns
  • Buildable library of notification templates
  • Highly scalable
  • Tightly integrated with contact center features
  • Live dashboard reporting on campaign status
  • Ability to export reporting on completed campaigns
  • Text-to-speech voice notifications in six “voices” with English, French, and Spanish language options

VERTICAL USE CASES

  • Health Care: Appointment Reminders
  • Retail/B2C: Deliveries, Surveys, Promotions, Collections
  • Real Estate: Open Houses, Visits
  • Travel/Hospitality: Travel Date Reminders, Reservations, Orders
  • Services: Installation Notifications
  • Banking: Account Balance, Payments
  • Utilities: Robocall Activity, Outages, Updates
  • Education: General Notices, Information
  • SMB: Promotional Offers, Marketing
  • Transportation: Pickup Reminders, Scheduling

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In 1996, we established smplsolutions® with a focus on delivering excellence in data networking and voice communication technologies. Since then, we have been committed to providing our customers with expert advice, advanced technical problem-solving, innovative engineering, ongoing maintenance/Help Desk, and the highest quality professional consulting services. As a one-stop partner, we offer cyber security, computer networking, vCIO and vCISO consulting services, cloud infrastructure and application hosting solutions, VoIP,  backup and disaster recovery solutions, SD-WAN, video surveillance and access control, as well as fiber and low-voltage cabling. Our highly trained technicians, known as The Tech Team, are dedicated IT, VoIP, and cyber experts, always ready to assist you.

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