DID Direct-Inward-Dial

Next-gen voice solutions to power your business

Improve Customer Satisfaction with DID’s.

Imagine you’re trying to talk to a person within a business but have to go through an automated phone menu or human receptionist every time. After going through this process multiple times, you become annoyed and ask yourself, “why can’t I just reach this person directly?”

It’s probably because that company isn’t using Direct-Inward-Dialing service (DIDs). Other common names for DIDs are direct-dial numbers, direct dial, and direct dial-ins. Essentially, when someone says “reach me at my direct number,” this is what they’re referring to.

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USA and Canada

smplVoice can provide DID’s for all of the US and Canada. DID’s can be used to directly connect to an individual or a department within a company. No longer will all calls have to go through a receptionist, answering service or automated attendant. Everyone in the company who wishes to have their own direct dial phone number will have one.

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International DID’s

smplVoice can provide DID’s for 60 Internation countries and some nearly 9,000 unique area and city combinations. International inbound DID services give customers the ability to establish a local presence in international markets around the world, without the need to have a physical presence in that market. This service allows the customer to select DID number(s) in the desired market that will terminate calls to their physical location(s) in the U.S. and Canada.

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International Toll-Free

International Toll-Free services provide customers the ability to establish a presence in international markets around the world without the need to have a physical presence in those markets. This service allows customers to select new numbers or port existing numbers in the desired market that will terminate calls to their physical locations in the U.S. and Canada.

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Powered by smplsolutions

In 1996, we established smplsolutions^® with a focus on delivering excellence in data networking and voice communication technologies. Since then, we have been committed to providing our customers with expert advice, advanced technical problem-solving, innovative engineering, ongoing maintenance/Help Desk, and the highest quality professional consulting services. As a one-stop partner, we offer cyber security, computer networking, vCIO and vCISO consulting services, cloud infrastructure and application hosting solutions, VoIP, backup and disaster recovery solutions, SD-WAN, video surveillance and access control, as well as fiber and low-voltage cabling. Our highly trained technicians, known as The Tech Team, are dedicated IT, VoIP, and cyber experts, always ready to assist you.

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Testimonials

Some kind words from our clients

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Dr Chris CarterPartner - South OC Pediatric Dentistry & Orthodontics
“I have been happy to have the Bigleaf system in my office. We were having trouble using multiple TV's, voice over IP, and the internet all at the same time. Bigleaf has helped solve that problem.”

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Jason BancroftDirector, Information Technology - Patrol One
“We use our phone service in our call center 24x7 / 365 days a year... we are very happy with smplVoice and prefer it over our previous solution. We appreciate all your team does for us, including data cloud backup and Internet aggregation.”

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T.C. EvansDirector of Information Technology - Linc Systems
“In 2018 we took Spectrum VoIP and smplVoice toe-to-toe in feature & cost comparison and smplVoice won. We could not be happier with our decision, your onsite technicians, VoIP service and customer service have been exemplary.”

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Kathy LammThe Lamm Agency | Farmers Insurance
“I've spoken to nearly all your team members and everyone is very professional and helpful. I appreciate all the ongoing support and look forward to expanding your services as our business grows.”

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Robert MaslacCEO - Risk Management Group
“The Tech Team™ is a great group of people. They are patient and they are very helpful. Over the last decade, they have really become a part of the Risk Management Group Family.”

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Rosella LocatelliCMO - Ferrari of Beverly Hills
“Your company provides quality solutions quickly, which has helped our locations communicate and run smoothly. Thank you for your qualitative services.”

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Donna BawolskiHR Manager | Bandai America
“I would like to take this opportunity to thank you for all the assistance you and your staff have provided to me over the past 2 and 1/2 years. Everyone at smplsolutions has been and continues to be helpful and prompt..”

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Tami WilliamsVP, Distributor Sales & Marketing | Williams Furnace Company
“Toshiba’s IPedge is a reliable, high-quality IP business telephone system that is affordable, feature- rich and empowers us to provide a higher level of customer service. Toshiba and smplsolutions have exceeded our expectations”

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Steve7 For All Mankind
“We appreciate the friendly and willing help we've received from your team over the years and we're glad we signed up for the full smplsolutions package. The support has been great.”

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