smplVoice MaX UC desktop is a next-generation voice and unified communication client for Windows PC and MAC iOS. MaX UC desktop allows users to collaborate with contacts using HD-Voice, video, and instant messaging through an intuitive interface. Features include phone twinning, visual voicemail, contact management, call logs, call manager, and multi-party call handling.
Twin MaX UC Desktop with an office phone number to present the calling features, dial plans, and outgoing caller ID of the twinned office phone.
HD VOICE AND VIDEO
Features HD voice (G.722, SILK), and HD video (H.264) with great voice quality in lossy conditions often found when using WiFi. One-click uplifting of audio calls to video.
Call Hold, Call Transfer, and Multiple-way calls supported.
Personal contacts can be accessed from centralized or device-based contact stores. Personal contacts marked as “favorites” appear in a dedicated tab for quick access. Corporate contact information can be accessed with LDAP and Active Directory integration.
METASWITCH CLOUD CONTACT CENTER INTEGRATION
Connect to the Metaswitch Cloud Contact Center dashboard from a scrollable window embedded in the MaX UC Desktop UI. Agents and supervisors can access their advanced call center solutions, without disrupting MaX UC Desktop functions.
Integration with Easy Call Manager and Business Call Manager enables users to set the status to Available, Do Not Disturb, or Forward Calls (to a specified number). Integration with Incoming Call Manager enables users to apply a predefined rule-set.
Easy visual access to place calls onto, and retrieve calls from, Park Orbits.
Click-to-Dial: use MaX UC to set up calls from a business number using other devices, such as a twinned desk phone or cellular. Push and pull calls between MaX UC clients on different devices.
INSTANT MESSAGING (IM) AND PRESENCE
IM and Presence enabled by Extensible Messaging and Presence Protocol (XMPP) – delivered by Advanced (Accession) Messaging Service. Business Group member auto-population for IM and Presence for a seamless out-of-the-box experience. Group IM function enables co-worker collaboration. Users can send and receive files on 1-to-1 chats. Reject with IM option for incoming calls.
Presence state derived from a combination of:
MaX UC Client status – Available, Away, Offline.
Call state of MaX UC and twinned devices – ‘In a Call’.
User-selectable Busy, Do Not Disturb states – integrated with Call Manager state.
Outlook calendar meeting status (if present).
Users can also add custom presence statements.
Rich client support for SMS – enabled via integration with Advanced (Accession) Messaging Service.
Message Waiting indicator and single-button access to voice, fax, and video mails with optional speech to-text. Network-based universal call logs.
SMS messaging integration on MaX UC lines, via Advanced Messaging Service (AMS) and an SMS interconnect provider.
AUDIO CONFERENCE CONTROL
Enables your subscribers to set up and moderate a conference, view an automatically-updated list of attendees, and invite further participants, all from their desktop. Subscribers also have easy access to conference audio settings, including the ability to mute individual participants and adjust individual volumes.
Presence information: displays phone presence for contacts within Outlook, including within email windows.
Click to IM: allows Click to IM for contacts from within email and contacts windows.
Click to Call: allows Click to Call for contacts from within email and contacts windows.
Address Book synchronization.
OUTLOOK CALENDAR INTEGRATION
Automatically places users into an “In a Meeting” status during the time that the user’s Outlook calendar is scheduled for a meeting.
Provides the ability to manually override the “In a Meeting” status.
UNIFIED COMMUNICATIONS LINKS
Allows the user to launch CRM applications, such as Salesforce.com, directly from the in-call dialog and Max UC (Accession) contacts, opening to the contact’s page.
Allows the user to select and launch Web Conference Services, Audio Conferencing and other productivity applications deployed by the enterprise such as Webex, GoToMeeting, Google Hangouts, and more.
Business Group administrator configures the services launched by users within the Business Group.
DEPLOYMENT IN APP STORES
CDAP-ready clients are available for easy deployment. Tailored branding also supported to provide greater customization options.
SIP Provisioning Server automates provisioning of Max UC Desktop deployments.
Compatible with Windows 7, 8 & 10 and Mac OS X versions 10.7 or above.
PAIRED DESK PHONE CONTROL
Allows the user to make and receive inbound and outbound calls using their twinned desk phone rather than with the MaX UC Desktop soft client. In this mode, the user can still take advantage of high-value MaX UC Desktop functions such as directory management, Instant Messaging/ Presence, Click to Call, Outlook integration, and more, while using a traditional hard phone for voice.
CLICK TO DIAL FROM SIP LINKS ON WEB PAGES AND EMAILS
Allows the user to click on any SIP phone link in web pages or emails and have the call automatically launched using Max UC Desktop. The ‘sip:’, ‘tel:’ and ‘callto:’ schemes are supported.
For example: sip:510-217-5099, or tel:510-517-5099 or callto:510-217-5099.
ACCESS GROUPS FROM MAX UC DESKTOP
Allows ACD or MLHG agents to access their group page. ACD agents can access the Integrated ACD Agent Dashboard from the Groups page.