Question 1

How does cloud call recording work with smplVoice?

Accepted Answer

smplVoice call recording captures your business calls and stores them securely in the cloud, where they're easily accessible whenever you need them. You choose which calls to record and can retrieve them without managing any on-site storage or hardware. It's a simple way to keep a reliable record of important conversations for quality, training, and compliance purposes.

Question 2

Can I record just one extension or all of my extensions?

Accepted Answer

Yes, smplVoice call recording is fully selective, so you can record a single extension, several specific extensions, or every extension across your business. This flexibility lets you record only the roles where it matters, such as sales or support, or capture everything company-wide. You decide the scope that fits your policies and needs.

Question 3

Can I pause and restart a call recording during a conversation?

Accepted Answer

Yes, smplVoice lets you pause, stop, and restart a recording mid-call, which is especially useful when a customer shares sensitive information like payment card details. You maintain a complete record of the important parts of the conversation while protecting private data. This mid-call control helps you stay aligned with privacy and compliance requirements.

Question 4

Where are my recorded calls stored and how do I access them?

Accepted Answer

Your recorded calls are stored in the smplVoice cloud and are easily accessible, so you can find and review conversations without digging through local hardware. Because storage is cloud-based on a platform with 99.999% uptime, your recordings stay available and reliable. Retrieving a call for training, dispute resolution, or coaching takes just a few clicks.

Question 5

Why should my business use call recording for training and quality?

Accepted Answer

Call recording gives you real conversations to review for coaching, quality assurance, and consistent customer service, turning everyday calls into training material. With smplVoice you can record the specific teams that benefit most and revisit calls to reinforce best practices. It's one of the most practical ways to improve how your team handles customers over the phone.

Question 6

Does call recording help with compliance and dispute resolution?

Accepted Answer

Yes, having recorded calls stored in the cloud provides an accurate record that can help resolve disputes and support compliance in regulated industries. With smplVoice you control which extensions are recorded and can pause during sensitive moments to protect private data. If you have specific compliance questions, The Tech Team can help you configure recording appropriately.

Question 7

How do I add call recording to my smplVoice phone system?

Accepted Answer

Call recording is available as part of the smplVoice cloud voice platform and can be enabled on the extensions you choose. To add it and set up your recording policy, call (800) 943-7675 or email sales@smplsolutions.com. Our Boots on the Ground technicians can even provide onsite training so your team knows how to record, pause, and retrieve calls with confidence.

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