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Yealink SIP Phones Integrated with Metaswitch CommPortal Phone Applications User Guide V1.6

A Yealink document for the Yealink CP960 and CP960-WirelessMic (51 pages).

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About this document

About the SIP Phones Integrated with Metaswitch CommPortal Phone Applications User Guide V1.6

A Yealink document for the Yealink CP960 and CP960-WirelessMic (51 pages). This is version 1.6, last updated by Yealink on October 21, 2025, and you can read it right here or download it.

These phones have been discontinued by Yealink, but they're still widely used, and this document is still the reference for setting them up. The Tech Team™ supports end-of-life Yealink phones and can help you plan a replacement when you're ready.

CP960 is end of sale. Support options, dates and replacements

What’s inside

  1. About This Guide
  2. Supported Phone Models
  3. CommPortal Phone Configurator
  4. Configuring CommPortal Authentication Information
  5. Finding Reasons of Authentication Failure
  6. Configuring CommPortal Phone Applications
  7. Message List
  8. Configuring Message List
  9. Configuring a Message List key
  10. Using Message List Feature on the Phone
  11. Configuring Voice Mail Access Codes
  12. Connecting to Voice Mailbox
  13. Network Contacts
  14. Enabling Network Contacts
  15. Configuring the Interval to Update the Network Group
  16. Displaying Contacts group
  17. Displaying Extensions Group
  18. Displaying Multi Line Hunt Groups
  19. Configuring the Display Priority of the Network Contacts
  20. Configuring a Network Contacts key
  21. Using Network Contacts Feature on the Phone
  22. Network Call List
  23. Configuring Network Call List
  24. Configuring a History Key
  25. Configuring the Display Priority of the Network Call List
  26. Using Network Call List Feature on the Phone
  27. Automatic Call Distribution (ACD)
  28. Enabling Automatic Call Distribution
  29. Configuring an ACD Key
  30. Using ACD Feature on the Phone
  31. Hot Desking
  32. Enabling Hot Desking
  33. Configuring a Log Out key
  34. Using Hot Desking Feature on the Phone
  35. Downloading Configuration Files to Phones
  36. Obtaining the Provisioning Server Address
  37. Triggering the Phone to Perform Auto Provisioning
  38. Power On
  39. Auto Provision Now
  40. Zero Touch

Phones covered

Yealink phones this document covers

FAQ

Questions about this document

Quick answers, and The Tech Team™ is a call away if you need more.

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Yealink and Yealink product names are trademarks of Yealink Network Technology Co., Ltd. Product information, images and documents are published by Yealink and provided here for reference by smplVoice. Firmware and documents are Yealink’s original, unmodified files.