Yealink CP960
Optima HD IP conference phone
End of Sale. See the EOL notice and replacement options- Brand
- Yealink
- Series
- CP Series (Conference)
- Model
- CP960
- Status
- End of Sale
- Documents
- 81 manuals & files
- Knowledge base
- 89 articles
End of Sale · still supported
We still support the Yealink CP960
Yealink has stopped selling the CP960, but plenty are still in use. The Tech Team™ keeps them working, and helps you move on only when it makes sense.
Setup & provisioning
Add, reset or re-provision CP960 phones on your system, including new accounts and line keys.
Firmware & security
Install the last firmware Yealink released for the CP960 and lock down its settings.
Latest firmwareTroubleshooting
Registration failures, one-way audio, dropped calls, boot loops and factory resets.
Replace when you're ready
Matched to a current Yealink model and set up with your extensions and buttons.
Replacement optionsOverview
About the Yealink CP960
and Yealink in its sole discretion will determine what fixes, if any, will be provided.
3) Yealink will not offer any New Features/Enhancements support after End-of-Life (EOL).
Gallery
CP960 product photos
Documents
CP960 manuals & downloads
Datasheets
4User Guides
4Admin Guides
3Quick Start Guides
6- Yealink CP960-Skype for Business Edition Quick Start Guide (EN, CN) V8.25PDFDec 29, 2025
- Yealink CP960 Quick Start Guide V84.10 (IT)PDFDec 29, 2025
- Yealink CP960 Quick Start Guide V84.10 (DE, ES, FR)PDFDec 29, 2025
- Yealink CP960 Quick Start Guide V84.1PDFDec 29, 2025
- Yealink CP960 Teams Edition Quick Start Guide V15.36PDFDec 29, 2025
- Yealink CP960-UVC Zoom Rooms Kit Quick Start Guide V30 20(EN&CN)PDFSep 5, 2025
Deployment
6- Deploying Yealink IP Phones for Using with Skype for Business Server V9.16PDFDec 10, 2025
- Yealink Skype for Business HD IP Phones Auto Provisioning Guide V9.11PDFDec 10, 2025
- Yealink SIP IP Phones Auto Provisioning Guide V1.0PDFDec 10, 2025
- Yealink SIP Phones AutoProvisioning Template V85.5ZIPDec 10, 2025
- Yealink CP960-UVC Zoom Rooms Kit Deployment Guide V30.30PDFSep 5, 2025
- Yealink CP960 Deployment Guide for Zoom Rooms V30.30PDFSep 5, 2025
Other Downloads
27- Yealink SIP IP Phones XML Browser Developer's Guide V1.0PDFJun 15, 2026
- Yealink Configuration Encryption Tool User Guide V1.2PDFApr 3, 2026
- Calling and Connected Line Identification Presentation on Yealink IP PhonesPDFApr 3, 2026
- LDAP Directory on Yealink IP PhonesPDFApr 3, 2026
- Recovery Mode on Yealink IP Phones V86PDFApr 3, 2026
- Server Redundancy on Yealink IP PhonesPDFApr 3, 2026
Show 21 more other downloadsShow fewer
- OpenVPN Feature on Yealink IP Phones V1.0PDFApr 3, 2026
- Using Security Certificates on Yealink IP Phones V1.0.pdfFILEApr 3, 2026
- Using Ribbon Features on Yealink IP Phones V1.0PDFApr 3, 2026
- Using Enhanced DSS Keys on Yealink IP Phones V1.0PDFApr 3, 2026
- VLAN Feature on Yealink IP PhonesPDFApr 3, 2026
- Yealink 802.1X AuthenticationPDFApr 3, 2026
- Yealink Configuration Generator Tool User Guide V86PDFApr 3, 2026
- Instructions on Yealink's SDK for Yealink Android Phones V1.4PDFDec 3, 2025
- Yealink IP Phone Features Integrated with BroadSoft UC-One User Guide V1.3.pdfFILEOct 21, 2025
- Yealink SIP Phones Integrated with Metaswitch Configuring Guide V1.5PDFOct 21, 2025
- Yealink Regulatory Notice V1.2PDFOct 21, 2025
- Yealink IP Phones Deployment Guide for BroadSoft UC-One Environment V1.6PDFOct 21, 2025
- Yealink SIP Phones Integrated with Metaswitch CommPortal Phone Applications User Guide V1.6PDFOct 21, 2025
- Yealink Limited WarrantyPDFOct 21, 2025
- Yealink Limited Warranty for the European Union and UKPDFOct 21, 2025
- Using Security Certificates on Yealink Skype for Business HD IP Phones V9.11PDFOct 21, 2025
- VLAN Feature on Yealink IP Phones V9.11PDFOct 21, 2025
- Yealink Hybrid-mode Feature Compatible with AudioCodes SBC V15.3PDFOct 21, 2025
- Accessibility Features on Yealink DevicesPDFOct 21, 2025
- Teams-Tested headset list compatible with Yealink IP phonePDFOct 21, 2025
- Yealink Teams Phone Setup Guide with Microsoft Configuration PlatformsPDFOct 21, 2025
Firmware
CP960 firmware & release notes
- CP960 Teams Audio Phone 73.15.0.163 - FirmwareLatestROMReleased Dec 29, 2025 Download
- CP960 73.86.0.160 - Firmware & Release NoteROMReleased Dec 29, 2025Withdrawn by Yealink
- CP960 73.20.0.30 - Firmware & Release NoteROMReleased Oct 13, 2025Withdrawn by Yealink
- CP960 73.30.0.60 - Firmware & Release NoteROMReleased Oct 13, 2025Withdrawn by Yealink
Knowledge base
CP960 how-to articles
Other4
Troubleshooting13
Microsoft Phone1
CP960 & CP965 Star Connection1
Installation& Upgrade & Configuration1
Phone Customization1
Troubleshooting21
Use CP960 & CP965 with PC1
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Support & downloadsNeed help with your CP960?
The Tech Team™ can provision, update and troubleshoot your Yealink phones, and move your office onto smplVoice cloud voice.
Yealink and Yealink product names are trademarks of Yealink Network Technology Co., Ltd. Product information, images and documents are published by Yealink (source) and provided here for reference by smplVoice. Firmware and documents are Yealink’s original, unmodified files.