Yealink user guide
Yealink CP960 Skype for Business Edition User Guide V8.35
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About this user guide
About the CP960 Skype for Business Edition User Guide V8.35
Yealink's user guide for the Yealink CP960 and CP960-WirelessMic, covering everyday calling, contacts, voicemail and phone settings (89 pages). This is version 8.35, last updated by Yealink on October 21, 2025, and you can read it right here or download it.
These phones have been discontinued by Yealink, but they're still widely used, and this document is still the reference for setting them up. The Tech Team™ supports end-of-life Yealink phones and can help you plan a replacement when you're ready.
CP960 is end of sale. Support options, dates and replacementsWhat’s inside
- About This Guide
- Related Documentations
- Getting Started with Skype for Business Phones
- Introduction of CP960 Hardware Component
- Overview of Phone Screens
- Idle Screen
- Dialing Screen
- Accessing the Favorites Screen
- Accessing the History Screen
- Contacts Screen
- Calls Screen
- Icon Introductions
- Icons in the Status Bar
- Icons in the Main Window
- LED Instructions
- LED Indicator of CP960 Conference Phone
- LED Indicator of CPE90 Wired Expansion Microphones
- Entering Data and Editing Fields
- Using the On-screen Keyboard
- Using the Onscreen Dial Pad
- Logging into and Locking Your Phone
- Signing in to Skype for Business
- Sign In Using Your Skype for Business User Credentials
- Signing in to Skype for Business on Your Computer Using BToE
- Signing in Using Your Skype for Business PIN Authentication
- Signing in to Skype for Business Using Web Sign-In Method
- Signing out of Skype for Business
- Using a Skype for Business phone as a Common Area Phone
- Setting a Common Area Phone
- Signing in to a Common Area Phone Account
- Signing Out of a Common Area Phone
- Signing in to a Skype for Business Phone as a Guest User
- Signing in as a Guest User
- Signing out the Guest User
- Disabling Hot Desking
- Phone Lock
- Tips for Phone Lock
- Setting a lock PIN
- Setting the Idle Timeout for Phone Lock
- Setting the Unlock Attempts
Phones covered
Yealink phones this user guide covers
Related
More Yealink user guides
- PDFYealink CP960 User Guide V85.1DownloadUpdated Oct 21, 2025CP960CP960-WirelessMic
- PDFYealink CP960 Teams Phone Edition User Guide V15.117DownloadUpdated Oct 21, 2025CP960CP960-WirelessMic
- PDFUsing Yealink CP960 As A Zoom Rooms ControllerDownloadUpdated Sep 5, 2025CP960CP960-WirelessMic
FAQ
Questions about this document
Quick answers, and The Tech Team™ is a call away if you need more.
Need help with your CP960?
The Tech Team™ can provision, update and troubleshoot your Yealink phones, and move your office onto smplVoice cloud voice.
Yealink and Yealink product names are trademarks of Yealink Network Technology Co., Ltd. Product information, images and documents are published by Yealink and provided here for reference by smplVoice. Firmware and documents are Yealink’s original, unmodified files.



