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Yealink user guide

Yealink CP960 Skype for Business Edition User Guide V8.35

Yealink's user guide for the Yealink CP960 and CP960-WirelessMic, covering everyday calling, contacts, voicemail and phone settings (89 pages).

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About this user guide

About the CP960 Skype for Business Edition User Guide V8.35

Yealink's user guide for the Yealink CP960 and CP960-WirelessMic, covering everyday calling, contacts, voicemail and phone settings (89 pages). This is version 8.35, last updated by Yealink on October 21, 2025, and you can read it right here or download it.

These phones have been discontinued by Yealink, but they're still widely used, and this document is still the reference for setting them up. The Tech Team™ supports end-of-life Yealink phones and can help you plan a replacement when you're ready.

CP960 is end of sale. Support options, dates and replacements

What’s inside

  1. About This Guide
  2. Related Documentations
  3. Getting Started with Skype for Business Phones
  4. Introduction of CP960 Hardware Component
  5. Overview of Phone Screens
  6. Idle Screen
  7. Dialing Screen
  8. Accessing the Favorites Screen
  9. Accessing the History Screen
  10. Contacts Screen
  11. Calls Screen
  12. Icon Introductions
  13. Icons in the Status Bar
  14. Icons in the Main Window
  15. LED Instructions
  16. LED Indicator of CP960 Conference Phone
  17. LED Indicator of CPE90 Wired Expansion Microphones
  18. Entering Data and Editing Fields
  19. Using the On-screen Keyboard
  20. Using the Onscreen Dial Pad
  21. Logging into and Locking Your Phone
  22. Signing in to Skype for Business
  23. Sign In Using Your Skype for Business User Credentials
  24. Signing in to Skype for Business on Your Computer Using BToE
  25. Signing in Using Your Skype for Business PIN Authentication
  26. Signing in to Skype for Business Using Web Sign-In Method
  27. Signing out of Skype for Business
  28. Using a Skype for Business phone as a Common Area Phone
  29. Setting a Common Area Phone
  30. Signing in to a Common Area Phone Account
  31. Signing Out of a Common Area Phone
  32. Signing in to a Skype for Business Phone as a Guest User
  33. Signing in as a Guest User
  34. Signing out the Guest User
  35. Disabling Hot Desking
  36. Phone Lock
  37. Tips for Phone Lock
  38. Setting a lock PIN
  39. Setting the Idle Timeout for Phone Lock
  40. Setting the Unlock Attempts

Phones covered

Yealink phones this user guide covers

FAQ

Questions about this document

Quick answers, and The Tech Team™ is a call away if you need more.

Need help with your CP960?

The Tech Team™ can provision, update and troubleshoot your Yealink phones, and move your office onto smplVoice cloud voice.

Yealink and Yealink product names are trademarks of Yealink Network Technology Co., Ltd. Product information, images and documents are published by Yealink and provided here for reference by smplVoice. Firmware and documents are Yealink’s original, unmodified files.