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Yealink CP960 User Guide V85.1

Yealink's user guide for the Yealink CP960 and CP960-WirelessMic, covering everyday calling, contacts, voicemail and phone settings (121 pages).
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About this user guide

About the CP960 User Guide V85.1

Yealink's user guide for the Yealink CP960 and CP960-WirelessMic, covering everyday calling, contacts, voicemail and phone settings (121 pages). This is version 85.1, last updated by Yealink on October 21, 2025, and you can read it right here or download it.

These phones have been discontinued by Yealink, but they're still widely used, and this document is still the reference for setting them up. The Tech Team™ supports end-of-life Yealink phones and can help you plan a replacement when you're ready.

CP960 is end of sale. Support options, dates and replacements

What’s inside

  1. Before You Begin
  2. Related Documentation
  3. Summary of Changes
  4. Changes for Release V85, Guide Version V85.1
  5. Getting Started
  6. Hardware Overview
  7. CP960 Hardware
  8. Mute Touch Key LED Indicators
  9. Screen and Icons
  10. Control Center and Notification Center
  11. Idle Screen
  12. Calls Screen
  13. Icons in the Status Bar
  14. Line Key Icons
  15. Navigating Menus and Fields
  16. Entering Information
  17. Using the Onscreen Keyboard
  18. Using the Dial Pad
  19. Call Features
  20. Placing Calls
  21. Placing a Call from the Dialer
  22. Placing Multiple Calls
  23. Placing a Call with a Speed Dial Key
  24. Placing a Call Back to the Last Incoming Number
  25. Redialing a Number
  26. Dialing a Hotline Number
  27. Placing a Call from the Call History
  28. Placing a Call from the Directory
  29. Placing an Anonymous Call
  30. Answering Calls
  31. Answering a Call
  32. Answering a Call When in a Call
  33. Answering a Call Automatically
  34. Disabling Call Waiting
  35. Silencing or Rejecting Incoming Calls
  36. Silencing a Call
  37. Rejecting a Call Manually
  38. Rejecting Anonymous Calls
  39. Rejecting Calls with Do Not Disturb (DND)
  40. Ending Calls

Phones covered

Yealink phones this user guide covers

Yealink CP960
CP960End of Sale
Yealink CP960-WirelessMic
CP960-WirelessMicEnd of Sale

Related

More Yealink user guides

All user guides

FAQ

Questions about this document

Quick answers, and The Tech Team™ is a call away if you need more.

Contact us (800) 943-7675

Need help with your CP960?

The Tech Team™ can provision, update and troubleshoot your Yealink phones, and move your office onto smplVoice cloud voice.

Talk to a technician (800) 943-7675

Yealink and Yealink product names are trademarks of Yealink Network Technology Co., Ltd. Product information, images and documents are published by Yealink and provided here for reference by smplVoice. Firmware and documents are Yealink’s original, unmodified files.