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Yealink CP960 Teams Phone Edition User Guide V15.117

Yealink's user guide for the Yealink CP960 and CP960-WirelessMic, covering everyday calling, contacts, voicemail and phone settings (75 pages).

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About this user guide

About the CP960 Teams Phone Edition User Guide V15.117

Yealink's user guide for the Yealink CP960 and CP960-WirelessMic, covering everyday calling, contacts, voicemail and phone settings (75 pages). This is version 15.117, last updated by Yealink on October 21, 2025, and you can read it right here or download it.

These phones have been discontinued by Yealink, but they're still widely used, and this document is still the reference for setting them up. The Tech Team™ supports end-of-life Yealink phones and can help you plan a replacement when you're ready.

CP960 is end of sale. Support options, dates and replacements

What’s inside

  1. About This Guide
  2. Related Documentations
  3. Summary of Changes
  4. Change for Guide Version 15.117
  5. Getting Started
  6. Hardware of CP960
  7. Accessing Screens on Yealink Teams Phones
  8. Home Screen
  9. Accessing the Calls Screen
  10. Accessing the Calendar Screen
  11. Accessing the Voicemail Screen
  12. Accessing the People Screen
  13. Entering Data and Editing Fields
  14. Using the On-screen Keyboard
  15. Using the On-screen Dial Pad
  16. Signing into Microsoft Teams and Locking Your Phone
  17. Signing into Your Device
  18. Signing into Microsoft Teams on Your Device
  19. Signing into Microsoft Teams via Web Sign-in
  20. Signing out of Your Device
  21. Phone Lock
  22. Creating a Lock PIN
  23. Enabling Phone Lock
  24. Setting the Idle Timeout for Phone Lock
  25. Unlocking Your Phone
  26. Changing Your Lock PIN
  27. Disabling Phone Lock
  28. Using a Teams Phone as a Common Area Phone
  29. Signing into a CAP/Meeting Account
  30. Signing out of a Common Area Phone
  31. Signing into a Teams Phone as a Guest User
  32. Signing in as a Guest User
  33. Signing out of the Guest User
  34. Changing Your Presence Status
  35. Contacts
  36. Managing Contact Groups
  37. View All Contact Groups
  38. Creating New Groups
  39. Editing Contact Group Name
  40. Deleting Contact Groups

Phones covered

Yealink phones this user guide covers

FAQ

Questions about this document

Quick answers, and The Tech Team™ is a call away if you need more.

Need help with your CP960?

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Yealink and Yealink product names are trademarks of Yealink Network Technology Co., Ltd. Product information, images and documents are published by Yealink and provided here for reference by smplVoice. Firmware and documents are Yealink’s original, unmodified files.