Yealink user guide
Yealink CP920 User Guide V86.15
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About this user guide
About the CP920 User Guide V86.15
Yealink's user guide for the Yealink CP920, covering everyday calling, contacts, voicemail and phone settings (75 pages). This is version 86.15, last updated by Yealink on October 21, 2025, and you can read it right here or download it.
The CP920 has been discontinued by Yealink, but it's still widely used, and this document is still the reference for setting it up. The Tech Team™ supports end-of-life Yealink phones and can help you plan a replacement when you're ready.
CP920 is end of sale. Support options, dates and replacementsWhat’s inside
- Before You Begin
- Related Documentation
- Summary of Changes
- Changes for Release V86, Guide Version V86.15
- Getting Started
- Hardware Overview
- CP920 Hardware
- Mute Touch Key LED Indicators
- Screen and Icons
- Idle Screen
- Calls Screen
- Icons in the Status Bar
- Entering Characters
- Call Features
- Placing Calls
- Placing a Call from the Dialer
- Placing Multiple Calls
- Placing a Call with a Speed Dial Key
- Placing a Call Back to the Last Incoming Number
- Dialing a Hotline Number
- Placing an International Call
- Placing a Call from the Call History
- Placing a Call from the Directory
- Placing an Anonymous Call
- Placing Calls to Google Contacts
- Placing an Emergency Call from a Locked Phone
- Answering Calls
- Answering a Call
- Answering a Call When in a Call
- Answering a Call Automatically
- Disabling Call Waiting
- Silencing or Rejecting Incoming Calls
- Silencing a Call
- Rejecting a Call Manually
- Rejecting Anonymous Calls
- Rejecting Calls with Do Not Disturb (DND)
- Ending Calls
- Redialing a Call Automatically
- Muting/Unmuting Audio
- Keep Mute
Phones covered
Yealink phones this user guide covers
FAQ
Questions about this document
Quick answers, and The Tech Team™ is a call away if you need more.
Need help with your CP920?
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Yealink and Yealink product names are trademarks of Yealink Network Technology Co., Ltd. Product information, images and documents are published by Yealink and provided here for reference by smplVoice. Firmware and documents are Yealink’s original, unmodified files.