Toshiba how-to
Toshiba phone buttons, explained
A plain-English reference for the fixed keys, display soft keys and programmable feature buttons on Toshiba DKT, DP5000 and IP5000 telephones.
Fixed keys
The keys printed on every phone
These dedicated keys are the same across most Toshiba digital and IP desk phones. Newer IP5000 sets show some of them as icons.
| Key | What it does |
|---|---|
| MsgMessage | Lights when a message is waiting. Press it (after going off-hook) to call back the extension or voicemail that left the message. |
| MicMicrophone | Turns the speakerphone microphone on or off during a call, so the other side can't hear you. |
| SpkrSpeaker | Turns the speaker on or off. Also hangs up a speakerphone call and, if programmed, picks up a line or intercom hands-free. |
| RedialRedial | Dials the last outside number you called. |
| SpdialSpeed dial | Starts a speed-dial call. Personal numbers use codes 100–199; system-wide numbers use 200–999. |
| Cnf/TrnConference / transfer | Starts a transfer or a conference. Press once to begin, then again to complete. |
| HoldHold | Puts an inside or outside call on hold. |
| Vol ▲ / Vol ▼Volume | Raises or lowers the ringer, speaker or handset volume, depending on what is active. |
Soft keys
Display soft-key prompts
Display phones show short prompts above the soft keys during a call. The prompt changes with what you're doing.
| Prompt | What it does |
|---|---|
| ABRAutomatic busy redial | Keeps retrying an outside number that was busy. |
| ACBAutomatic callback | Calls you back when a busy extension, line or line group frees up. |
| BUSYBusy override | Sends a call-waiting tone to an extension that is on another call. |
| CONFConference | Starts or completes a conference call. |
| EXECExecutive override | Breaks into the conversation of a busy extension (if you're allowed to). |
| EXITExit conference | Drops you from a conference while the other parties stay connected. |
| JOINJoin | Brings every party back together in a conference. |
| LINEAdd line | Adds an outside line to a call while you're setting up a conference. |
| MESGLeave message light | Turns on the message-waiting light at a busy or unanswered extension. |
| OVRDOverride | Overrides Do Not Disturb or other busy conditions at the extension you called. |
| PGEPage | Lets you enter a page group number (01–16) and make an announcement. |
| RINGRing | Makes an extension ring instead of receiving a voice announcement. |
| RLSRelease | Ends the call and returns the phone to idle. |
| RTRNReturn | Cancels the current feature and goes back to the previous screen. |
| SPLTSplit | Takes you and one other party out of a conference for a private word. JOIN puts everyone back (conference master only). |
| STA.Add station | Adds an internal extension to a call while you're setting up a conference. |
| TALKTalk | Switches a ringing extension to a voice announcement so you can speak straight away. |
| TRNSTransfer | Starts a transfer of an outside call; press TRNS again to finish it. |
Programmable buttons
Feature buttons your administrator can assign
Any flexible button can be set up for one of these features in system programming. The label on the key strip tells you which one it is.
| Key strip label | What it does |
|---|---|
| Account CodeAccount code | Enter a billing or tracking code during an outside call without interrupting it. |
| Alarm ResetAlarm reset | Silences an alarm connected to the system's facility-alarm input. |
| All Call PageAll-call page | Pages every phone in the all-call page group at once. |
| Auto Busy RedialAutomatic busy redial | Sets the phone to keep redialing an outside number that was busy. |
| Auto CallbackAutomatic callback | Queues a callback to a busy or Do Not Disturb extension, or queues for an outside line. |
| Call Frwd All CallsForward all calls | Sends every call to another extension or to voicemail. |
| Call Frwd BusyForward when busy | Forwards calls while you're on the phone or in Do Not Disturb. |
| Call Frwd No AnswerForward on no answer | Forwards calls you don't answer, typically after three rings (about 12 seconds). |
| Call Frwd Busy NAnsForward busy / no answer | Combines the two: forwards immediately when busy and after three unanswered rings. |
| Call Frwd to: ____Fixed forward | Forwards all calls to a destination set in system programming. |
| Directed PickupDirected pickup | Answers an outside, intercom or page call ringing somewhere else. |
| Directed Pickup 1 / 2Tenant pickup | In a two-tenant system, picks up ringing lines for tenant 1 or tenant 2. |
| Do Not DisturbDo Not Disturb | Blocks calls to your extension until you turn it off. |
| DSSDirect station selection | Rings a specific extension with one press. The light shows whether that extension is busy. |
| FlashFlash | Drops and restores dial tone on a line, reaches Centrex or PBX features, or inserts a pause when storing speed-dial numbers. |
| IntercomIntercom | Gets an internal dial tone for calling other extensions. |
| LineLine | Selects a specific outside line. |
| Pooled Line GrpPooled line group | Grabs the next free line from a group that shares one button. |
| Privacy on LinePrivacy | Stops others from joining your call on a shared line (busy and executive override still work). |
| Privacy ReleasePrivacy release | Lets other phones join your call on a shared line. |
| Night TransferNight transfer | Switches the system's incoming-call ringing to the after-hours pattern. |
| Night Transfer 1 / 2Tenant night transfer | Switches after-hours ringing for one tenant of a shared system. |
| Microphn Cut-offMicrophone cut-off | Keeps the microphone off while idle, so intercom calls can't be answered hands-free. |
| Release CallRelease | Hangs up and returns the phone to idle. |
| Save Last NumberSave number | Stores the number you just dialed so you can call it again later with one press. |
| SD / Speed DialSpeed dial | Dials a stored number or feature code, or opens speed-dial storage. |
| Spd Dial PausePause | Inserts a short pause (half a second or two seconds) when storing a speed-dial number. |
| Spd Dial Lng PauseLong pause | Inserts a 10-second pause when storing a speed-dial number. |
| Tel Set MusicBackground music | Turns background music on or off through the phone's speaker. |
| Tone Dial SelectTone dialing | Switches an outside line from pulse to tone dialing for the current call. |
| Unlock DoorDoor unlock | Releases a connected door lock. |
| LCD Msg SelectDisplay messages | Shows system and personal text messages on the phone's display. |
| Data Call / Data ReleaseData calls | Starts or ends an internal data call on systems with data interface units. |
| ModemModem pool | Reserves a modem from the system's pool; the light shows its status. |
Want a button changed or added? That’s a quick remote job for our technicians: request a programming change.
FAQ
Toshiba button FAQ
Straight answers from the technicians who support these systems every week.
Need help with your Toshiba phone system?
Certified technicians, former Toshiba staff among them, supporting Strata and IPedge systems since 1996. Remote or onsite, nationwide.