Toshiba technical support
Talk to a certified Toshiba technician
Request Toshiba support
Tell us your system (Strata DK, CTX, CIX or IPedge) and what's happening. A technician will reach out.
What we fix
Common Toshiba support requests
System down
No dial tone, dead cabinet or phones stuck rebooting. We triage remotely first and get you calling again.
Programming changes
New extensions, ring groups, night mode, auto-attendant menus and button layouts.
Password resets
Locked out of system programming or voicemail administration? We'll get you back in.
Troubleshooting
Static, dropped calls, one-way audio, lines that won't ring and voicemail that won't answer.
Repairs & parts
Station cards, power supplies and handsets, new or refurbished, shipped or installed.
Moves & expansions
Relocating phones, adding a site, or connecting SIP trunks to an existing system.
How it works
From call to fixed
- 01
Tell us what's wrong
Call or send the form with your system type and a quick description of the problem.
- 02
A Toshiba technician connects
A certified tech picks up your ticket and, in most cases, connects to your system remotely.
- 03
Fixed, usually within the hour
Most programming changes, resets and faults are resolved inside the first incident hour.
Pricing
Pay per incident, no contract
Most common
Support incident
$199
Includes the first hour with a certified Toshiba technician, Monday–Friday, 7am–4pm Pacific.
If it takes longer
Additional hours
$185/hr
Billed only for time beyond the first hour on the same ticket.
First-time customers get 20% off your first incident. After-hours emergency and onsite rates are quoted on request. Prefer to pay up front? Buy a support incident online.
FAQ
Toshiba support FAQ
Straight answers from the technicians who support these systems every week.
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