The smplVoice Cloud Contact Center Solution is designed to improve contact center operations by reducing IT reliance, streamlining workflow processes, simplifying training, and affecting better decisions through robust analytics. When you trust our smplVoice solution, the only powerful, flexible, and customizable platform built right into the network, your business can benefit from increased cost savings, easy deployment, remote workers, and more.
Our Cloud Contact Center leverages a software-as-a-service (SaaS) model to deliver a customizable, robust, and easy-to-use platform without the need for any upfront costs or expensive equipment. And with automatic software updates at no additional cost, you’ll always have the latest and most advanced contact center tools and technology at your fingertips.
Unlike most over-the-top software solutions, our Cloud Contact Center integrates directly within your service provider’s network, delivering increased reliability, superior voice quality, and faster more accurate resolve times.
QUALITY MONITORING & CONTROL
Our Cloud Contact Center helps you to offer high-quality customer service every time to every customer with agent call monitoring for training and quality control. The Whisper Barge-in tool, for example, allows contact center supervisors to listen in on calls and, if needed, whisper to agents, or barge into calls to speak to agents and customers.
INCREASED MANAGEMENT VISIBILITY
Get a 360-degree view of your contact center by looking at real-time dashboards and alerts captured by our Cloud Contact Center solution. Monitor your contact center statistics, call queues, service objectives, agent performance and so much more.
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Founded in 1996, smplsolutions® has focused on excellence as a data networking and communications technology company by providing its customers with expert advice, problem-solving resources, creative engineering, and high-quality professional services. The company serves as a one-stop shop for network security, computer networking, hosted PBX, cloud solutions, data backup, disaster recovery, video surveillance, fiber, and cabling necessities. Our highly trained technicians, The Tech Team are your team of networking and communications experts.
Some kind words from our clients
Dr Chris CarterPartner - South OC Pediatric Dentistry & Orthodontics
“I have been happy to have the Bigleaf system in my office. We were having trouble using multiple TV's, voice over IP, and the internet all at the same time. Bigleaf has helped solve that problem.”
Jason BancroftDirector, Information Technology - Patrol One
“We use our phone service in our call center 24x7 / 365 days a year... we are very happy with smplVoice and prefer it over our previous solution. We appreciate all your team does for us, including data cloud backup and Internet aggregation.”
T.C. EvansDirector of Information Technology - Linc Systems
“In 2018 we took Spectrum VoIP and smplVoice toe-to-toe in feature & cost comparison and smplVoice won. We could not be happier with our decision, your onsite technicians, VoIP service and customer service have been exemplary.”
Kathy LammThe Lamm Agency | Farmers Insurance
“I've spoken to nearly all your team members and everyone is very professional and helpful. I appreciate all the ongoing support and look forward to expanding your services as our business grows.”
Robert MaslacCEO - Risk Management Group
“The Tech Team™ is a great group of people. They are patient and they are very helpful. Over the last decade, they have really become a part of the Risk Management Group Family.”
Rosella LocatelliCMO - Ferrari of Beverly Hills
“Your company provides quality solutions quickly, which has helped our locations communicate and run smoothly. Thank you for your qualitative services.”
Donna BawolskiHR Manager | Bandai America
“I would like to take this opportunity to thank you for all the assistance you and your staff have provided to me over the past 2 and 1/2 years. Everyone at smplsolutions has been and continues to be helpful and prompt..”
Tami WilliamsVP, Distributor Sales & Marketing | Williams Furnace Company
“Toshiba’s IPedge is a reliable, high-quality IP business telephone system that is affordable, feature- rich and empowers us to provide a higher level of customer service. Toshiba and smplsolutions have exceeded our expectations”
Steve7 For All Mankind
“We appreciate the friendly and willing help we've received from your team over the years and we're glad we signed up for the full smplsolutions package. The support has been great.”