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Cloud Contact Center

Rise to the power of cloud-based contact center

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Improve Contact Center Operations

The smplVoice Cloud Contact Center Solution is designed to improve contact center operations by reducing IT reliance, streamlining workflow processes, simplifying training, and affecting better decisions through robust analytics. When you trust our smplVoice solution, the only powerful, flexible, and customizable platform built right into the network, your business can benefit from increased cost savings, easy deployment, remote workers, and more.

COST SAVINGS
Our Cloud Contact Center leverages a software-as-a-service (SaaS) model to deliver a customizable, robust, and easy-to-use platform without the need for any upfront costs or expensive equipment. And with automatic software updates at no additional cost, you’ll always have the latest and most advanced contact center tools and technology at your fingertips.

IN-NETWORK INTEGRATION
Unlike most over-the-top software solutions, our Cloud Contact Center integrates directly within your service provider’s network, delivering increased reliability, superior voice quality, and faster more accurate resolve times.

QUALITY MONITORING & CONTROL
Our Cloud Contact Center helps you to offer high-quality customer service every time to every customer with agent call monitoring for training and quality control. The Whisper Barge-in tool, for example, allows contact center supervisors to listen in on calls and, if needed, whisper to agents, or barge into calls to speak to agents and customers.

INCREASED MANAGEMENT VISIBILITY
Get a 360-degree view of your contact center by looking at real-time dashboards and alerts captured by our Cloud Contact Center solution. Monitor your contact center statistics, call queues, service objectives, agent performance and so much more.

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In 1996, we established smplsolutions® with a focus on delivering excellence in data networking and voice communication technologies. Since then, we have been committed to providing our customers with expert advice, advanced technical problem-solving, innovative engineering, ongoing maintenance/Help Desk, and the highest quality professional consulting services. As a one-stop partner, we offer cyber security, computer networking, vCIO and vCISO consulting services, cloud infrastructure and application hosting solutions, VoIP,  backup and disaster recovery solutions, SD-WAN, video surveillance and access control, as well as fiber and low-voltage cabling. Our highly trained technicians, known as The Tech Team, are dedicated IT, VoIP, and cyber experts, always ready to assist you.

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