Question 1

What is smplVoice MaX UC?

Accepted Answer

smplVoice MaX UC is a next-generation unified communications client that brings your business phone system to mobile and desktop devices. It supports HD voice and video calling, instant messaging, unified contacts, call logs, visual voicemail, and a built-in call manager. With MaX UC, your office phone system travels with you on Apple, Android, Windows, and Mac devices.

Question 2

Which devices and platforms does smplVoice MaX UC support?

Accepted Answer

MaX UC runs on mobile devices, including Apple iPhone and iPad and Android smartphones and tablets, as well as desktop computers running Windows and Mac. This cross-platform support means employees can use the same unified communications client regardless of the device they prefer. Your contacts, call history, and settings stay in sync across every device.

Question 3

Does smplVoice MaX UC support HD voice and video calls?

Accepted Answer

Yes. MaX UC delivers high-definition voice and video calling so conversations sound clear and look sharp. You can start a call as voice and escalate to video, or launch a video call directly from your contacts. The app runs on the carrier-class smplVoice platform, which is engineered for 99.999% uptime.

Question 4

What is visual voicemail in smplVoice MaX UC?

Accepted Answer

Visual voicemail in MaX UC lets you see a list of your voicemail messages so you can review them in any order rather than dialing in and listening sequentially. You can play, delete, or return calls directly from the app, making it faster to stay on top of messages. This is one of many features MaX UC brings together in a single unified communications client.

Question 5

Can I manage calls and contacts from the MaX UC app?

Accepted Answer

Yes. MaX UC includes unified contacts, detailed call logs, and a built-in call manager so you can control how calls reach you. You can set call handling rules, view your recent call history, and access your full contact list all from one screen. This puts complete call control in your hands on both mobile and desktop.

Question 6

Is smplVoice MaX UC included with a smplVoice phone system?

Accepted Answer

MaX UC is the unified communications client for the smplVoice platform, designed to extend your business phone system to mobile and desktop devices. To confirm the right configuration and features for your organization, our team can walk you through the options. Contact smplVoice at (800) 943-7675 or sales@smplsolutions.com to learn more.

Question 7

How do I set up smplVoice MaX UC for my team?

Accepted Answer

Setup is handled with our Boots on the Ground approach: a smplVoice field technician arrives onsite in a company truck to install your system and provide one-on-one training on MaX UC. Backed by our Tech Team and more than 25 years in business since 1996, we make sure your team is confident using the app. Reach out to sales@smplsolutions.com to get started.

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