Pure IP · unified communications
Toshiba IPedge support
Overview
About the Toshiba IPedge
IPedge, introduced in 2011, was Toshiba's final phone-system platform and its first built entirely on IP. Instead of cards in a cabinet, IPedge runs on Linux servers that handle call processing, voicemail, unified messaging, media, conferencing, paging and web meetings on a single system.
It came in three server sizes: the EP for 8 to 40 users, the EC for up to 200 and the EM for up to 1,000, with IPedge Net linking multiple sites. Because it is software-driven, most IPedge support is about release levels, licensing, server hardware and the applications around it, such as UCedge, MAS ACD and the uMobility app.
What we help with
- Software release upgrades and licensing
- Server hardware replacement and virtualization
- SIP trunking and IPedge Net multi-site links
- UCedge desktop and mobile client issues
- Voicemail, unified messaging and auto attendant
- MAS / Micro MAS ACD and call-center reporting
Models
IPedge models at a glance
- IPedge EP
- Entry server for 8–40 users; a virtual EP server arrived with Release 1.7
- IPedge EC
- Mid-size server for up to 200 users
- IPedge EM
- Enterprise server for up to 1,000 users
- IPedge Application Server
- Hosts UC applications such as UCedge and IPedge Meeting
Timeline
IPedge release history
2011
IPedge launches, with the EP server following shortly after.
2012
Releases 1.2, 1.3 and 1.5 build out features; VIPedge offers the platform as a hosted cloud service.
2013–15
Release 1.6, the Application Server, virtual server options and Dell R430 hardware for EC and EM.
2016–17
Release 1.7.x, the EP virtual server, the IPedge ES and UCedge client updates.
Phones
Phones that work with the IPedge
Documentation
IPedge manuals & bulletins
- PDFIPedge ES Product BulletinPDFBulletinFeb 2017
- PDFIPedge Salesforce Integration User GuidePDFManualJun 20173.3 MB
- PDFIPedge Software Release 1.7.4 BulletinPDFBulletinJan 2017
- PDFIPedge Software Release 1.7.5 BulletinPDFBulletinJun 2017
- PDFUCedge 2.7.9 Update Product BulletinPDFBulletinApr 2017
- PDFIPedge Meeting Only IPedge App-ServerPDFBulletinJan 2016
- PDFIPedge Software Release 1.7 and EP Virtual Server BulletinPDFBulletinJan 2016
- PDFIPedge Software Release 1.7.1 BulletinPDFBulletinApr 2016
- PDFIPedge Software Release 1.7.3 BulletinPDFBulletinNov 2016
- PDFIPedge Windows Server 2012 Product BulletinPDFBulletinMay 2016
- PDFMicrosoft Skype Lync Integration User GuidePDFManualJul 20161.6 MB
- PDFUCedge 1.7.1 Enhancements BulletinPDFBulletinJun 2016
Thinking about what comes after your IPedge?
IPedge is already IP, which makes it the easiest Toshiba platform to move to smplVoice. Your IP network carries over, and your users gain a supported mobile and desktop app.
Other Toshiba systems
FAQ
Toshiba IPedge FAQ
Straight answers from the technicians who support these systems every week.
Need help with your Toshiba IPedge?
Certified technicians, former Toshiba staff among them, supporting Strata and IPedge systems since 1996. Remote or onsite, nationwide.